# Issue with Login

**URL:** <https://community.jupiter.money/t/issue-with-login/45077>\
**Category:** Bug hunters\
**Created:** [8 April 2023 03:23 UTC](https://community.jupiter.money/t/issue-with-login/45077 "2023-04-08T03:23:10Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SYRIL\_T\_KURIAN](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/syril_t_kurian/32/15326_2.png) [@SYRIL\_T\_KURIAN](https://community.jupiter.money/u/SYRIL_T_KURIAN)\
**Post date:** [8 April 2023 03:23 UTC](https://community.jupiter.money/t/issue-with-login/45077/1 "2023-04-08T03:23:10Z")

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Hi, after recent update I’m not able to login using Biometric option. It’s enabled in the app and no permission is denied. All other bank apps which uses fingerprint access are working fine, including Federal bank apps and Fi. Some of my friends also reported the same. Now we have to use the Mpin each and every time we try to login the App. Any solution?

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**Author:** ![Omkar18](https://avatars.discourse-cdn.com/v4/letter/o/5f9b8f/32.png) [@Omkar18](https://community.jupiter.money/u/Omkar18)\
**Post date:** [8 April 2023 04:26 UTC](https://community.jupiter.money/t/issue-with-login/45077/2 "2023-04-08T04:26:34Z")

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Clear app data, and try again.

whenever you changed your Biometrics for your device this problem arises.

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**Author:** ![SYRIL\_T\_KURIAN](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/syril_t_kurian/32/15326_2.png) [@SYRIL\_T\_KURIAN](https://community.jupiter.money/u/SYRIL_T_KURIAN)\
**Post date:** [8 April 2023 04:55 UTC](https://community.jupiter.money/t/issue-with-login/45077/3 "2023-04-08T04:55:28Z")

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Done that, no changes. And no changes in biometrics were made recently (no new fingerprints added or removed).

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**Author:** ![SYRIL\_T\_KURIAN](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/syril_t_kurian/32/15326_2.png) [@SYRIL\_T\_KURIAN](https://community.jupiter.money/u/SYRIL_T_KURIAN)\
**Post date:** [8 April 2023 05:00 UTC](https://community.jupiter.money/t/issue-with-login/45077/4 "2023-04-08T05:00:42Z")

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I’ll reinstall the app and will try after some time. I’ll update here once it’s done

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**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/system/32/17131_2.png) [@system](https://community.jupiter.money/u/system)\
**Post date:** [9 April 2023 05:01 UTC](https://community.jupiter.money/t/issue-with-login/45077/5 "2023-04-09T05:01:42Z")

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