# Issue Creating Jupiter Account

**URL:** <https://community.jupiter.money/t/issue-creating-jupiter-account/57968>\
**Category:** Help\
**Created:** [11 May 2026 05:17 UTC](https://community.jupiter.money/t/issue-creating-jupiter-account/57968 "2026-05-11T05:17:26Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![ohoakshay](https://avatars.discourse-cdn.com/v4/letter/o/ba9def/32.png) [@ohoakshay](https://community.jupiter.money/u/ohoakshay)\
**Post date:** [11 May 2026 05:17 UTC](https://community.jupiter.money/t/issue-creating-jupiter-account/57968/1 "2026-05-11T05:17:26Z")

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I recently tried creating a new account on Jupiter, but I received the following message:

“Sorry, your account could not be created. Unfortunately this can happen when your profile doesn’t match Jupiter’s policies.”

I would like to clarify that this is my first time attempting to use Jupiter. I have never created or used a Jupiter account before, and there are no issues with my email, documents, or profile information. Everything provided is valid and accurate.

I would appreciate it if you could review my case and let me know why my account creation was declined, or guide me on how to resolve this issue.

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**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [11 May 2026 05:17 UTC](https://community.jupiter.money/t/issue-creating-jupiter-account/57968/2 "2026-05-11T05:17:48Z")

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@Bridget_Sabu - Please assist.

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**Author:** ![Bridget\_Sabu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/bridget_sabu/32/4126_2.png) [@Bridget\_Sabu](https://community.jupiter.money/u/Bridget_Sabu)\
**Post date:** [11 May 2026 06:00 UTC](https://community.jupiter.money/t/issue-creating-jupiter-account/57968/3 "2026-05-11T06:00:53Z")

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Sure, Rohit.

@ohoakshay : I understand your concern and apologize for the inconvenience. I’ll send you a DM to request your registered details so I can review the case and assist you further.

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**Author:** ![Hriday\_Mighlani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/hriday_mighlani/32/27977_2.png) [@Hriday\_Mighlani](https://community.jupiter.money/u/Hriday_Mighlani)\
**Post date:** [18 May 2026 03:39 UTC](https://community.jupiter.money/t/issue-creating-jupiter-account/57968/4 "2026-05-18T03:39:53Z")

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Same issue

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**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [18 May 2026 03:41 UTC](https://community.jupiter.money/t/issue-creating-jupiter-account/57968/5 "2026-05-18T03:41:22Z")

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Please share your support ticket number with @Bridget_Sabu , she will assist. If you don’t have a support number, please write to support@jupitet.money or you can chat with support team on the app.

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**Author:** ![Karthik2k3](https://avatars.discourse-cdn.com/v4/letter/k/ea666f/32.png) [@Karthik2k3](https://community.jupiter.money/u/Karthik2k3)\
**Post date:** [20 August 2026 06:32 UTC](https://community.jupiter.money/t/issue-creating-jupiter-account/57968/6 "2026-08-20T06:32:55Z")

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Same issue

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**Author:** ![Vajrala\_Pradeep](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/vajrala_pradeep/32/29621_2.png) [@Vajrala\_Pradeep](https://community.jupiter.money/u/Vajrala_Pradeep)\
**Post date:** [20 August 2026 06:33 UTC](https://community.jupiter.money/t/issue-creating-jupiter-account/57968/7 "2026-08-20T06:33:14Z")

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Hi @Karthik2k3 Please share your ticket ID with me and I will look into it.