# Invalid Application Banner

**URL:** <https://community.jupiter.money/t/invalid-application-banner/47567>\
**Category:** Help\
**Created:** [25 June 2023 08:15 UTC](https://community.jupiter.money/t/invalid-application-banner/47567 "2023-06-25T08:15:49Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Tatsu](https://avatars.discourse-cdn.com/v4/letter/t/22d042/32.png) [@Tatsu](https://community.jupiter.money/u/Tatsu)\
**Post date:** [25 June 2023 08:15 UTC](https://community.jupiter.money/t/invalid-application-banner/47567/1 "2023-06-25T08:15:49Z")

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Help, I am getting a banner screen that says “Invalid Application”, thought my device was the problem, did a reset, but still it is popping up and I can’t proceed to login.

Please look into this ASAP.

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**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\
**Post date:** [25 June 2023 08:19 UTC](https://community.jupiter.money/t/invalid-application-banner/47567/2 "2023-06-25T08:19:36Z")

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@Tatsu this seems to be very user specific issue. I tested the app and I am able to open the app and use it as well.

If you are an android user, please take a view from the different device and capture the steps you take till the point you get the error message and share it with the support team via email - support@jupiter.money

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**Author:** ![Tatsu](https://avatars.discourse-cdn.com/v4/letter/t/22d042/32.png) [@Tatsu](https://community.jupiter.money/u/Tatsu)\
**Post date:** [25 June 2023 08:22 UTC](https://community.jupiter.money/t/invalid-application-banner/47567/3 "2023-06-25T08:22:46Z")

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I had reset my phone - installed the app, but now I don’t seem to be able to login, since this screen appears and blocks me from logging in.

I will email the support team for sure. Thanks for your quick reply!

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**Author:** ![Tatsu](https://avatars.discourse-cdn.com/v4/letter/t/22d042/32.png) [@Tatsu](https://community.jupiter.money/u/Tatsu)\
**Post date:** [25 June 2023 08:29 UTC](https://community.jupiter.money/t/invalid-application-banner/47567/4 "2023-06-25T08:29:56Z")

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Hi @yagnesh01!

I was able to figure out what the problem was, It was apparently my DNS, I use a private DNS, I whitelisted the domain that it was blocking, now I am able to access the app!

Thanks again for your time and support!

Hope this helps someone else 😅

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**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/system/32/17131_2.png) [@system](https://community.jupiter.money/u/system)\
**Post date:** [26 June 2023 08:30 UTC](https://community.jupiter.money/t/invalid-application-banner/47567/5 "2023-06-26T08:30:50Z")

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