Information on who blocked the card is not available

User Story:

“I do not remember things; I do not remember blocking this card/I do not know how it got blocked. I have the physical card with me though.”

On the screen, there’s no information regarding who blocked this/why was it blocked.

Here’s what could be done:

  1. Provision for furnishing reasoning for blocking the card - via user or through admin side of the product

  2. Display minimal information around who triggered the action (and the reason)

  3. Additionally, go to Learn More > Frequently asked question provisioning for:
    Q. Who can block your card?
    Q. How can your card get blocked?

This can account for the situation.

1 Like

Hello @Aniket_Dutta ,

We are here to help. Let me DM you so that we can fix this😊.