# IN App Chat Support | Jupiter

**URL:** <https://community.jupiter.money/t/in-app-chat-support-jupiter/12095>\
**Category:** Feedback & Ideas\
**Created:** [2 September 2021 10:07 UTC](https://community.jupiter.money/t/in-app-chat-support-jupiter/12095 "2021-09-02T10:07:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![CarolinMerces](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/carolinmerces/32/20885_2.png) [@CarolinMerces](https://community.jupiter.money/u/CarolinMerces)\
**Post date:** [2 September 2021 10:07 UTC](https://community.jupiter.money/t/in-app-chat-support-jupiter/12095/1 "2021-09-02T10:07:25Z")

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Hello,👋

Can you please improve your IN App chat support?

Because when agent is assigned He/She not replying me when I asked her.

She said we are on another chat!

My problem is not solved and she is Chatting with another customer.

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**Author:** ![Benny](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/benny/32/1913_2.png) [@Benny](https://community.jupiter.money/u/Benny)\
**Post date:** [2 September 2021 13:46 UTC](https://community.jupiter.money/t/in-app-chat-support-jupiter/12095/2 "2021-09-02T13:46:20Z")

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@CarolinMerces I am very sorry to hear this. I assure you that this will not be repeated. After all, our dream is to give all our customers a world-class experience. Thanks for highlighting 🙂

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**Author:** ![CarolinMerces](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/carolinmerces/32/20885_2.png) [@CarolinMerces](https://community.jupiter.money/u/CarolinMerces)\
**Post date:** [2 September 2021 13:54 UTC](https://community.jupiter.money/t/in-app-chat-support-jupiter/12095/3 "2021-09-02T13:54:20Z")

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Yes, this should be improved 😉