I can't open Jupiter account...... Face verification failed all times

I canā€™t open Jupiter accountā€¦ Face verification failed all timesā€¦ I tried too many time with correct face position but failedā€¦ Help me

Was it a well lit area? :eyes:

Try again and if itā€™s still failing, write to support@jupiter.money

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I tried more than 50 times but itā€™s not completing
I mailed support team also but they didnā€™t resolved yet

Hey @Shadab_Arzoo

We understand that you are facing some issues with the onboarding process. Please be assured that our team will work towards resolving your problem on priority. We request you to allow us time to check and respond to you with the status.

In the meanwhile, you may go ahead and try once more and ensure that your video is being recorded in a well-lit space with minimal or no background noise. Kindly ensure that these pre-requisites are met so that you can smoothly come onboard.

Thank you.

1 Like

I am failed to verify my face fit in oval shapeā€¦ I tried too many times with all terms & conditions but all times it failedā€¦

Always shows that your face verification failed try again