# I can’t log in to the app

**URL:** <https://community.jupiter.money/t/i-can-t-log-in-to-the-app/49644>\
**Category:** Feedback & Ideas\
**Created:** [20 January 2024 10:30 UTC](https://community.jupiter.money/t/i-can-t-log-in-to-the-app/49644 "2024-01-20T10:30:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![BALAJI\_ARR](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/balaji_arr/32/22266_2.png) [@BALAJI\_ARR](https://community.jupiter.money/u/BALAJI_ARR)\
**Post date:** [20 January 2024 10:30 UTC](https://community.jupiter.money/t/i-can-t-log-in-to-the-app/49644/1 "2024-01-20T10:30:50Z")

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I accidentally uninstalled the app but after installing I can’t log in through my phone

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**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\
**Post date:** [20 January 2024 11:28 UTC](https://community.jupiter.money/t/i-can-t-log-in-to-the-app/49644/2 "2024-01-20T11:28:00Z")

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@BALAJI_ARR it is recommended that you report this issue via email to the support team. The email for the support team is support@jupiter.money. Please include the video of the error message you are getting while trying to login

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**Author:** ![BALAJI\_ARR](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/balaji_arr/32/22266_2.png) [@BALAJI\_ARR](https://community.jupiter.money/u/BALAJI_ARR)\
**Post date:** [20 January 2024 16:59 UTC](https://community.jupiter.money/t/i-can-t-log-in-to-the-app/49644/3 "2024-01-20T16:59:02Z")

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Yes sir I tried that too no response they simply closed the case like they told they will call back in 24 hours and my status of the case is resolved but it didn’t resolved 🙃

(Attachment RPReplay\_Final1705711293.mov is missing)

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**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/system/32/17131_2.png) [@system](https://community.jupiter.money/u/system)\
**Post date:** [21 January 2024 16:59 UTC](https://community.jupiter.money/t/i-can-t-log-in-to-the-app/49644/4 "2024-01-21T16:59:59Z")

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