# I am not able to open my jupiter **URL:** \ **Category:** Help\ **Created:** [18 November 2022 16:31 UTC](https://community.jupiter.money/t/i-am-not-able-to-open-my-jupiter/39680 "2022-11-18T16:31:41Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![ayush\_gupta](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/ayush_gupta/32/7286_2.png) [@ayush\_gupta](https://community.jupiter.money/u/ayush_gupta)\ **Post date:** [18 November 2022 16:31 UTC](https://community.jupiter.money/t/i-am-not-able-to-open-my-jupiter/39680/1 "2022-11-18T16:31:41Z")
From today as soon as i open my app, i can see a white screen and it says malware detected but i scanned the entire phone i could find anything miscellaneous can somebody please tell how can i resolve this issue. ---
**Author:** ![Bridget\_Sabu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/bridget_sabu/32/4126_2.png) [@Bridget\_Sabu](https://community.jupiter.money/u/Bridget_Sabu)\ **Post date:** [19 November 2022 08:15 UTC](https://community.jupiter.money/t/i-am-not-able-to-open-my-jupiter/39680/2 "2022-11-19T08:15:12Z")
Hey @ayush_gupta That shouldn’t have happened. I’ll connect with you via DM to get your issue sorted. ---
**Author:** ![ayush\_gupta](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/ayush_gupta/32/7286_2.png) [@ayush\_gupta](https://community.jupiter.money/u/ayush_gupta)\ **Post date:** [19 November 2022 08:46 UTC](https://community.jupiter.money/t/i-am-not-able-to-open-my-jupiter/39680/3 "2022-11-19T08:46:33Z")
Thanks for the concern, the issue is sorted, there was really a malware in my phone so all thanks to the great algorithm you created. ---
**Author:** ![Bridget\_Sabu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/bridget_sabu/32/4126_2.png) [@Bridget\_Sabu](https://community.jupiter.money/u/Bridget_Sabu)\ **Post date:** [19 November 2022 09:18 UTC](https://community.jupiter.money/t/i-am-not-able-to-open-my-jupiter/39680/4 "2022-11-19T09:18:49Z")
It’s our pleasure. Glad to know that it’s working fine now :tick: ---
**Author:** ![Dhruv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/dhruv/32/4358_2.png) [@Dhruv](https://community.jupiter.money/u/Dhruv)\ **Post date:** [19 December 2022 09:27 UTC](https://community.jupiter.money/t/i-am-not-able-to-open-my-jupiter/39680/6 "2022-12-19T09:27:45Z")
Hi, do Jupiter detect malware in the mobile, if present, & mentions it? Its really great if it does! ---
**Author:** ![nateavi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/nateavi/32/10064_2.png) [@nateavi](https://community.jupiter.money/u/nateavi)\ **Post date:** [19 December 2022 09:52 UTC](https://community.jupiter.money/t/i-am-not-able-to-open-my-jupiter/39680/7 "2022-12-19T09:52:07Z")
That would be really strange if they do. ---
**Author:** ![CarolinMerces](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/carolinmerces/32/20885_2.png) [@CarolinMerces](https://community.jupiter.money/u/CarolinMerces)\ **Post date:** [20 December 2022 05:21 UTC](https://community.jupiter.money/t/i-am-not-able-to-open-my-jupiter/39680/9 "2022-12-20T05:21:46Z")
Mera already security guard laga rakha hai ![IMG_20221220_105052_746](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/2X/9/9fab6deda11493bbd6c964cc0065bfdb7725c38e.jpeg) ---
**Author:** ![CarolinMerces](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/carolinmerces/32/20885_2.png) [@CarolinMerces](https://community.jupiter.money/u/CarolinMerces)\ **Post date:** [20 December 2022 07:16 UTC](https://community.jupiter.money/t/i-am-not-able-to-open-my-jupiter/39680/11 "2022-12-20T07:16:45Z")
3 month ka plan liya hu bhai aur 2.64% battery khati hai bs ---
**Author:** ![nateavi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/nateavi/32/10064_2.png) [@nateavi](https://community.jupiter.money/u/nateavi)\ **Post date:** [20 December 2022 08:13 UTC](https://community.jupiter.money/t/i-am-not-able-to-open-my-jupiter/39680/12 "2022-12-20T08:13:32Z")
Android problems. 😂