# Hi Team, My Video KYC failed and I am not getting retry option. Name: Shrikanta Ghosh Mobile: 8697499052 Please help enable retry.  Thank you

**URL:** <https://community.jupiter.money/t/hi-team-my-video-kyc-failed-and-i-am-not-getting-retry-option-name-shrikanta-ghosh-mobile-8697499052-please-help-enable-retry-thank-you/59360>\
**Category:** Help\
**Created:** [27 August 2026 03:10 UTC](https://community.jupiter.money/t/hi-team-my-video-kyc-failed-and-i-am-not-getting-retry-option-name-shrikanta-ghosh-mobile-8697499052-please-help-enable-retry-thank-you/59360 "2026-08-27T03:10:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![CARS\_SIMULATOR\_FOR\_K](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/cars_simulator_for_k/32/35518_2.png) [@CARS\_SIMULATOR\_FOR\_K](https://community.jupiter.money/u/CARS_SIMULATOR_FOR_K)\
**Post date:** [27 August 2026 03:10 UTC](https://community.jupiter.money/t/hi-team-my-video-kyc-failed-and-i-am-not-getting-retry-option-name-shrikanta-ghosh-mobile-8697499052-please-help-enable-retry-thank-you/59360/1 "2026-08-27T03:10:27Z")

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Hi Team, My Video KYC failed and retry option is not showing from last 2 days.

Name: Shrikanta Ghosh

Registered Mobile: 8697499052

Email: [bhagatabhinav1@gmail.com

I have already mailed to

support@jupiter.money but no response.

Please reset my Video KYC from backend.

Thanks

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**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [27 August 2026 03:12 UTC](https://community.jupiter.money/t/hi-team-my-video-kyc-failed-and-i-am-not-getting-retry-option-name-shrikanta-ghosh-mobile-8697499052-please-help-enable-retry-thank-you/59360/2 "2026-08-27T03:12:21Z")

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Please note, vKYC is a very critical part of the onboarding process and it can’t be just reset, if you got rejected during the process. Depending on the reason of rejection, bank might or might not reset your application. Please DM your details to @Salini_Chatterjee and allow her a weeks time to take it up with the bank and come back.