# Frozen account kyc

**URL:** https://community.jupiter.money/t/frozen-account-kyc/59428
**Category:** Help
**Created:** [2 September 2026 04:45 UTC](https://community.jupiter.money/t/frozen-account-kyc/59428 "2026-09-02T04:45:47Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Naeemudheen\_P](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/naeemudheen_p/32/35606_2.png) [@Naeemudheen\_P](https://community.jupiter.money/u/Naeemudheen_P)
#### Post date: [2 September 2026 04:45 UTC](https://community.jupiter.money/t/frozen-account-kyc/59428/1 "2026-09-02T04:45:47Z")

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So when i try to use the app its shows account frozen i need do kyc . But even after doing that i am not able to withradraw money its telling account is still frozen

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### Author: ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)
#### Post date: [2 September 2026 04:46 UTC](https://community.jupiter.money/t/frozen-account-kyc/59428/2 "2026-09-02T04:46:25Z")

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Have you reached out to customer support team with the details of your issue?