# Facing issues while on-boarding on FebMobile Application

**URL:** <https://community.jupiter.money/t/facing-issues-while-on-boarding-on-febmobile-application/49301>\
**Category:** Help\
**Created:** [15 December 2023 05:13 UTC](https://community.jupiter.money/t/facing-issues-while-on-boarding-on-febmobile-application/49301 "2023-12-15T05:13:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mschahar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/mschahar/32/2307_2.png) [@mschahar](https://community.jupiter.money/u/mschahar)\
**Post date:** [15 December 2023 05:13 UTC](https://community.jupiter.money/t/facing-issues-while-on-boarding-on-febmobile-application/49301/1 "2023-12-15T05:13:34Z")

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Hello all,  
I recently got Federal bank credit card for which i tried to signup on FedMobile app. But after mobile number verification app asking me to enter 14 digit account number which i don’t have with Federal Bank.  
I’d these relationship related to fedral bank currently and in past -

1. Fi account (Closed Recently)
2. Jupiter account

I tried Jupiter and Fi account details but both gave error.

Now i don’t have any idea what to do and whom to contact coz Federal Bank customer support told me to visit branch and branch employees have no idea what to do. 🫤

Also when i login on FedNet it shows me my Jupiter account along with one more account number which i don’t know what is that(Tried this too in FedMobile). (Screenshot attached)

Also i can access my credit card details on FedNet.  
This issue seems to be with FedMobile App only.

If anyone faced similar kind of situation please help.

 ![Screenshot_20231215_102951_FedNet](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/9/0/903fa242bd5761a193cf926b120fd11c617bbf1d.jpeg)

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**Author:** ![Abhishek\_Ulayil](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/abhishek_ulayil/32/9197_2.png) [@Abhishek\_Ulayil](https://community.jupiter.money/u/Abhishek_Ulayil)\
**Post date:** [15 December 2023 05:57 UTC](https://community.jupiter.money/t/facing-issues-while-on-boarding-on-febmobile-application/49301/2 "2023-12-15T05:57:29Z")

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The other account is for the pots account, you can verify this by going into settings of jupiter \> then view all details of savings account.  
Pots account number should be there at the bottom.

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**Author:** ![Naruto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/naruto/32/14397_2.png) [@Naruto](https://community.jupiter.money/u/Naruto)\
**Post date:** [18 December 2023 15:32 UTC](https://community.jupiter.money/t/facing-issues-while-on-boarding-on-febmobile-application/49301/3 "2023-12-18T15:32:08Z")

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Why did you closed Fi account?

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<div class="post-metadata">

**Author:** ![mschahar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/mschahar/32/2307_2.png) [@mschahar](https://community.jupiter.money/u/mschahar)\
**Post date:** [19 December 2023 06:21 UTC](https://community.jupiter.money/t/facing-issues-while-on-boarding-on-febmobile-application/49301/5 "2023-12-19T06:21:24Z")

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@Naruto it was inactive account for me. No usage plus i didn’t liked it too. and then Fi CC is total waste. So all red flags for me