# Error while setting up SIP

**URL:** <https://community.jupiter.money/t/error-while-setting-up-sip/47684>\
**Category:** Bugs\
**Created:** [5 July 2023 09:51 UTC](https://community.jupiter.money/t/error-while-setting-up-sip/47684 "2023-07-05T09:51:56Z")\
**Posts on this page:** 9\
**Page:** 1

<div class="post-metadata">

**Author:** ![kramesh2kr](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@kramesh2kr](https://community.jupiter.money/u/kramesh2kr)\
**Post date:** [5 July 2023 09:51 UTC](https://community.jupiter.money/t/error-while-setting-up-sip/47684/1 "2023-07-05T09:51:56Z")

</div>

while trying to invest from jupiter app and select set up SIP i am getting the below error we couldn’t fetch your details

---

<div class="post-metadata">

**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\
**Post date:** [5 July 2023 10:30 UTC](https://community.jupiter.money/t/error-while-setting-up-sip/47684/2 "2023-07-05T10:30:07Z")

</div>

Hey @kramesh2kr Are you still facing this?

---

<div class="post-metadata">

**Author:** ![kramesh2kr](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@kramesh2kr](https://community.jupiter.money/u/kramesh2kr)\
**Post date:** [5 July 2023 23:09 UTC](https://community.jupiter.money/t/error-while-setting-up-sip/47684/3 "2023-07-05T23:09:17Z")

</div>

hi shawn yes

---

<div class="post-metadata">

**Author:** ![kramesh2kr](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@kramesh2kr](https://community.jupiter.money/u/kramesh2kr)\
**Post date:** [6 July 2023 00:53 UTC](https://community.jupiter.money/t/error-while-setting-up-sip/47684/4 "2023-07-06T00:53:54Z")

</div>

@Shawnpinto HI shawn tried now also, same issue

---

<div class="post-metadata">

**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\
**Post date:** [6 July 2023 01:37 UTC](https://community.jupiter.money/t/error-while-setting-up-sip/47684/5 "2023-07-06T01:37:56Z")

</div>

@Shawnpinto this seems to be user specific. I tested this with a small value SIP fund and was able to schedule a weekly SIP and also see it under the your SIPs tab.

---

<div class="post-metadata">

**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\
**Post date:** [6 July 2023 03:39 UTC](https://community.jupiter.money/t/error-while-setting-up-sip/47684/6 "2023-07-06T03:39:48Z")

</div>

@kramesh2kr Got it, can you raise this with the support team once? We’d like to check this and take it from there.

---

<div class="post-metadata">

**Author:** ![kramesh2kr](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@kramesh2kr](https://community.jupiter.money/u/kramesh2kr)\
**Post date:** [6 July 2023 04:43 UTC](https://community.jupiter.money/t/error-while-setting-up-sip/47684/7 "2023-07-06T04:43:46Z")

</div>

Sure , Can you help me on how to reach out to support team on this issue?

Appreciate your help

---

<div class="post-metadata">

**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\
**Post date:** [6 July 2023 05:08 UTC](https://community.jupiter.money/t/error-while-setting-up-sip/47684/8 "2023-07-06T05:08:12Z")

</div>

Sure @kramesh2kr 🙂

You can reach out to us through in-app chat (headphone icon on the homepage), Email (support@jupiter.money), and via call support - +91 8655055086

---

<div class="post-metadata">

**Author:** ![kramesh2kr](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@kramesh2kr](https://community.jupiter.money/u/kramesh2kr)\
**Post date:** [6 July 2023 05:38 UTC](https://community.jupiter.money/t/error-while-setting-up-sip/47684/9 "2023-07-06T05:38:48Z")

</div>

thank you @Shawnpinto reaching out in chat from App