# Disappointed with the Lack of Transparency from Jupiter

**URL:** <https://community.jupiter.money/t/disappointed-with-the-lack-of-transparency-from-jupiter/55594>\
**Category:** Feedback & Ideas\
**Created:** [1 July 2025 04:41 UTC](https://community.jupiter.money/t/disappointed-with-the-lack-of-transparency-from-jupiter/55594 "2025-07-01T04:41:12Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![saurabh.s](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saurabh.s/32/13008_2.png) [@saurabh.s](https://community.jupiter.money/u/saurabh.s)\
**Post date:** [1 July 2025 04:41 UTC](https://community.jupiter.money/t/disappointed-with-the-lack-of-transparency-from-jupiter/55594/1 "2025-07-01T04:41:12Z")

</div>

I recently applied Jupiter’s ₹150 cashback offer for using a RuPay Credit Card via UPI on Zomato. I made my **first-ever RuPay UPI transaction** , met all the conditions, but was denied the cashback — with the reason being that I’m an “existing user.”

Nowhere in the visible terms was this mentioned clearly. If eligibility depends on account creation date, it should be **clearly communicated** , not hidden in vague or selectively applied terms.

What’s more concerning is — I’m not alone. Many users are facing the same issue, as seen on Jupiter’s own social media pages.

As a long-time user, this experience has really very disappointing. I hope Jupiter takes user feedback seriously and works toward better **transparency and accountability** in how such offers are designed and communicated.