# Debit card issue **URL:** \ **Category:** Help\ **Created:** [13 June 2023 10:26 UTC](https://community.jupiter.money/t/debit-card-issue/47422 "2023-06-13T10:26:46Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Yashtyag1](https://avatars.discourse-cdn.com/v4/letter/y/c67d28/32.png) [@Yashtyag1](https://community.jupiter.money/u/Yashtyag1)\ **Post date:** [13 June 2023 10:26 UTC](https://community.jupiter.money/t/debit-card-issue/47422/1 "2023-06-13T10:26:46Z")
Hi guys my debit card not workingi ll complaint online because my mobile no is stolen and i complaint to mobile service they say sir we give this no to someone else I want to change my number they don’t reply me now I want to take out my money with my ATm payment decline by your bank ![Screenshot_20230613-134837](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/9/6/9659a9fd130f8316e9c0a9408f1d4b15f378c479.png) ---
**Author:** ![Abhishek\_Ulayil](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/abhishek_ulayil/32/9197_2.png) [@Abhishek\_Ulayil](https://community.jupiter.money/u/Abhishek_Ulayil)\ **Post date:** [13 June 2023 10:43 UTC](https://community.jupiter.money/t/debit-card-issue/47422/2 "2023-06-13T10:43:30Z")
Hi @Yashtyag1, If the atm card was not blocked, then it should work in the ATM. In case it is being declined in ATM, please check this post below and try to withdraw cash from any of these ATMs. > [@Debit card and atm](https://community.jupiter.money/t/debit-card-and-atm/45138/5): > > I also faced the same problem today, the ATM generated an error receipt. Had a chat with the support team, they said I was one of the affected users with this issue. They will fix it soon. The agent did give a list of ATM banks that work, so it was quite helpful. The list of ATM banks : Federal Bank Yes Bank Bandhan Bank IDBI Bank DCB Bank Equitas SFB AU SFB Punjab National Bank. It might just work, but if it doesn’t you can mail your issue at support@jupiter.money Hopefully you get your issue resolved. ---
**Author:** ![razack](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/razack/32/23790_2.png) [@razack](https://community.jupiter.money/u/razack)\ **Post date:** [13 June 2023 10:59 UTC](https://community.jupiter.money/t/debit-card-issue/47422/3 "2023-06-13T10:59:39Z")
@Yashtyag1 Welcome to the Jupiter Community. I am assuming the screenshot you tried is of PayTM. Unfortunately you cannot add your money from Jupiter to Paytm or other wallets via debit card since you will not recieve any OTP for completing the transaction. As @Abhishek_Ulayil has pointed, the one option you can try is to withdraw the money from any of listed ATMs. Also, as pointed out by him, kindly send a request mail to change your mobile number with relevant proofs. ---
**Author:** ![Yashtyag1](https://avatars.discourse-cdn.com/v4/letter/y/c67d28/32.png) [@Yashtyag1](https://community.jupiter.money/u/Yashtyag1)\ **Post date:** [13 June 2023 11:54 UTC](https://community.jupiter.money/t/debit-card-issue/47422/4 "2023-06-13T11:54:58Z")
Sir I’ll try my card in SBI ATM it shows your transaction declined by your bank ---
**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\ **Post date:** [13 June 2023 11:56 UTC](https://community.jupiter.money/t/debit-card-issue/47422/5 "2023-06-13T11:56:23Z")
@Yashtyag1 this is a very peculiar situation. This will need a lot of coordination with the support team and will involve multiple emails and phone calls. ---
**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\ **Post date:** [13 June 2023 12:08 UTC](https://community.jupiter.money/t/debit-card-issue/47422/6 "2023-06-13T12:08:50Z")
We’ll need to check what we can do here to solve this. @Yashtyag1 Let’s connect on DMs. 📧 ---
**Author:** ![DigitaL](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/digital/32/17085_2.png) [@DigitaL](https://community.jupiter.money/u/DigitaL)\ **Post date:** [13 June 2023 12:40 UTC](https://community.jupiter.money/t/debit-card-issue/47422/7 "2023-06-13T12:40:14Z")
Its a interesting incident. Register mobile number allotted to someone else due to non-usage for i guess 6 months. Bank account still active with balance in der & may be debit card usage was turn off. Now to get access to the account you have to change mobile number or ask for otp from the new owner of your current RMN. ---
**Author:** ![razack](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/razack/32/23790_2.png) [@razack](https://community.jupiter.money/u/razack)\ **Post date:** [13 June 2023 12:51 UTC](https://community.jupiter.money/t/debit-card-issue/47422/8 "2023-06-13T12:51:39Z")
This is a common practice followed by telecom service providers. However, requesting an OTP from new owner can be quite risky, as users can easily download the Jupiter app and confirm their identity through verification SMS. Once confirmed, they can access and transfer funds using UPI to any other account. This risk is not exclusive to Jupiter, but applies to any other banking app as well. Previously, WhatsApp was also susceptible to this risk until they introduced the security pin feature for access. ---
**Author:** ![Abhishek\_Ulayil](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/abhishek_ulayil/32/9197_2.png) [@Abhishek\_Ulayil](https://community.jupiter.money/u/Abhishek_Ulayil)\ **Post date:** [13 June 2023 13:06 UTC](https://community.jupiter.money/t/debit-card-issue/47422/9 "2023-06-13T13:06:50Z")
Try with federal bank atm or any one in the above list. If it works out then it would be good for you. ---
**Author:** ![Yashtyag1](https://avatars.discourse-cdn.com/v4/letter/y/c67d28/32.png) [@Yashtyag1](https://community.jupiter.money/u/Yashtyag1)\ **Post date:** [13 June 2023 13:09 UTC](https://community.jupiter.money/t/debit-card-issue/47422/10 "2023-06-13T13:09:55Z")
![PXL_20230613_122304890](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/5/e/5e97a76771e922f43592c80fa2c8c591b64a19e8.jpeg) ![PXL_20230613_122301058](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/b/2/b2643fa7867ae9362f03f979ecd260c75d603892.jpeg) Punjab National Bank atm ---
**Author:** ![DigitaL](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/digital/32/17085_2.png) [@DigitaL](https://community.jupiter.money/u/DigitaL)\ **Post date:** [13 June 2023 13:10 UTC](https://community.jupiter.money/t/debit-card-issue/47422/11 "2023-06-13T13:10:50Z")
But how to change Register mobile number in this kind of senerio? Without RMN we can’t get access to the newly installed Jupiter app ---
**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\ **Post date:** [13 June 2023 13:12 UTC](https://community.jupiter.money/t/debit-card-issue/47422/12 "2023-06-13T13:12:39Z")
Folks, this situation will need Yash and the support to connect. There is very little we can do to help ---
**Author:** ![razack](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/razack/32/23790_2.png) [@razack](https://community.jupiter.money/u/razack)\ **Post date:** [13 June 2023 13:12 UTC](https://community.jupiter.money/t/debit-card-issue/47422/13 "2023-06-13T13:12:41Z")
> [@Abhishek\_Ulayil](#): > > It might just work, but if it doesn’t you can mail your issue at support@jupiter.money Only through mails and calls. Hope the customer team/concerned team can assist the user with the support of Federal bank to change the mobile number through a bank visit since its a rarest of rare case. ---
**Author:** ![DigitaL](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/digital/32/17085_2.png) [@DigitaL](https://community.jupiter.money/u/DigitaL)\ **Post date:** [13 June 2023 13:18 UTC](https://community.jupiter.money/t/debit-card-issue/47422/14 "2023-06-13T13:18:03Z")
Yes branch visit with kyc documents is the safest & quickest option here ---
**Author:** ![Yashtyag1](https://avatars.discourse-cdn.com/v4/letter/y/c67d28/32.png) [@Yashtyag1](https://community.jupiter.money/u/Yashtyag1)\ **Post date:** [13 June 2023 13:26 UTC](https://community.jupiter.money/t/debit-card-issue/47422/15 "2023-06-13T13:26:02Z")
Which place I can do kyc in delhi ---
**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\ **Post date:** [13 June 2023 13:36 UTC](https://community.jupiter.money/t/debit-card-issue/47422/16 "2023-06-13T13:36:05Z")
@Yashtyag1 the team got this checked and noticed you had blocked the card recently. Can you check the card settings to see if anything is turned off? ---
**Author:** ![Yashtyag1](https://avatars.discourse-cdn.com/v4/letter/y/c67d28/32.png) [@Yashtyag1](https://community.jupiter.money/u/Yashtyag1)\ **Post date:** [13 June 2023 14:16 UTC](https://community.jupiter.money/t/debit-card-issue/47422/17 "2023-06-13T14:16:04Z")
If I have my number I can check it why I messaged you ? I dnt have my number I have my card and all documents which I add to Jupiter I’ll give you all proof that these account belongs to me help me to get my account back ---
**Author:** ![Yashtyag1](https://avatars.discourse-cdn.com/v4/letter/y/c67d28/32.png) [@Yashtyag1](https://community.jupiter.money/u/Yashtyag1)\ **Post date:** [13 June 2023 14:18 UTC](https://community.jupiter.money/t/debit-card-issue/47422/18 "2023-06-13T14:18:03Z")
![Screenshot_20230613-194356](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/7/b/7b83869ac4b13f329f1d2e5b600453b69275d384.png) Not a single reply from customer care service ---
**Author:** ![DigitaL](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/digital/32/17085_2.png) [@DigitaL](https://community.jupiter.money/u/DigitaL)\ **Post date:** [13 June 2023 14:38 UTC](https://community.jupiter.money/t/debit-card-issue/47422/19 "2023-06-13T14:38:05Z")
Having a saving account without access to RMN is an emergency case. Visit any nearby federal bank branch with all kyc documents along with formal letter requesting RMN change explaining the circumstances. ---
**Author:** ![Yashtyag1](https://avatars.discourse-cdn.com/v4/letter/y/c67d28/32.png) [@Yashtyag1](https://community.jupiter.money/u/Yashtyag1)\ **Post date:** [13 June 2023 15:28 UTC](https://community.jupiter.money/t/debit-card-issue/47422/22 "2023-06-13T15:28:28Z")
Bruh i just reached every nearby ATM it shows same [Next page](https://community.jupiter.money/t/debit-card-issue/47422.md?page=2)