# Credit Score feature doesn't show active loans

**URL:** <https://community.jupiter.money/t/credit-score-feature-doesnt-show-active-loans/16392>\
**Category:** Bug hunters\
**Created:** [22 November 2021 19:08 UTC](https://community.jupiter.money/t/credit-score-feature-doesnt-show-active-loans/16392 "2021-11-22T19:08:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Debosmit\_Majumder](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/debosmit_majumder/32/3100_2.png) [@Debosmit\_Majumder](https://community.jupiter.money/u/Debosmit_Majumder)\
**Post date:** [22 November 2021 19:08 UTC](https://community.jupiter.money/t/credit-score-feature-doesnt-show-active-loans/16392/1 "2021-11-22T19:08:53Z")

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- Date and time of the bug : 23rd November 2021, 00:36
- Action: Open Credit Score Section in Money Tab
- Expected result: Should have detected active loans
- Actual result: Shows “no loan found”
- Device name and model: Xiaomi Poco F1
- Reproducibility: Always
- Connection type: WiFi
- Name of the cellular/ Wi-Fi provider: BSNL Broadband
- Screenshots/video: Screenshots are restricted. ☹

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**Author:** ![Debosmit\_Majumder](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/debosmit_majumder/32/3100_2.png) [@Debosmit\_Majumder](https://community.jupiter.money/u/Debosmit_Majumder)\
**Post date:** [22 November 2021 19:19 UTC](https://community.jupiter.money/t/credit-score-feature-doesnt-show-active-loans/16392/2 "2021-11-22T19:19:53Z")

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Since I couldn’t share a screenshot - adding this as a Feature Suggestion  
[Developer Mode for Troubled Customers and Bug Bounty Hunters - Feedback & Ideas💡 - Jupiter Community](https://community.jupiter.money/t/developer-mode-for-troubled-customers-and-bug-bounty-hunters/16393)

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**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\
**Post date:** [23 November 2021 07:14 UTC](https://community.jupiter.money/t/credit-score-feature-doesnt-show-active-loans/16392/3 "2021-11-23T07:14:13Z")

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Hey @Debosmit_Majumder, thanks for letting us know!

This is not actually a bug. We think this could be an issue with your data which is reported to our partner bureau. We will need to get this checked.

Pinging you so that I can understand this better 🙂

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<div class="post-metadata">

**Author:** ![Debosmit\_Majumder](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/debosmit_majumder/32/3100_2.png) [@Debosmit\_Majumder](https://community.jupiter.money/u/Debosmit_Majumder)\
**Post date:** [23 November 2021 08:01 UTC](https://community.jupiter.money/t/credit-score-feature-doesnt-show-active-loans/16392/4 "2021-11-23T08:01:17Z")

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Might be an individual incident. However CIBIL, Experian and other platforms such as MoneyTap, LazyPay, OneScore show my 1 Personal Loan since the last 6 months on both Experian and CIBIL.