# Cashback has not received yet

**URL:** <https://community.jupiter.money/t/cashback-has-not-received-yet/48080>\
**Category:** Help\
**Created:** [9 August 2023 10:07 UTC](https://community.jupiter.money/t/cashback-has-not-received-yet/48080 "2023-08-09T10:07:12Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![0Abhi0](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/0abhi0/32/11363_2.png) [@0Abhi0](https://community.jupiter.money/u/0Abhi0)\
**Post date:** [9 August 2023 10:07 UTC](https://community.jupiter.money/t/cashback-has-not-received-yet/48080/1 "2023-08-09T10:07:12Z")

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![Screenshot_2023-08-09-15-33-51-636_com.jio.myjio](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/5/f/5f0bc5a77b91e9e7cfbd02a3e1f50a0e814e708c.jpeg)

 ![Screenshot_2023-08-09-15-33-28-693_com.jio.myjio](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/a/e/aebf34104e14c16784632fad2dcd03b97c09a86d.jpeg)

I recharged my jio phone via offer with same terms and conditions but still not get my any cashback.  
I will harm brand value.

@Shawnpinto

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**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\
**Post date:** [9 August 2023 11:44 UTC](https://community.jupiter.money/t/cashback-has-not-received-yet/48080/2 "2023-08-09T11:44:21Z")

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Before doing that, share the transaction details with the support team for them to get it checked and get the issue resolved.

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**Author:** ![Nikhil\_Godbole](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/nikhil_godbole/32/25274_2.png) [@Nikhil\_Godbole](https://community.jupiter.money/u/Nikhil_Godbole)\
**Post date:** [9 August 2023 11:48 UTC](https://community.jupiter.money/t/cashback-has-not-received-yet/48080/3 "2023-08-09T11:48:25Z")

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@0Abhi0 We are looking into the same and will revert.

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**Author:** ![Jasmin\_Kar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/jasmin_kar/32/20846_2.png) [@Jasmin\_Kar](https://community.jupiter.money/u/Jasmin_Kar)\
**Post date:** [7 November 2023 23:16 UTC](https://community.jupiter.money/t/cashback-has-not-received-yet/48080/4 "2023-11-07T23:16:58Z")

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@0Abhi0 - Even I have faced the same issue  
Did it get resolved?

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**Author:** ![Jasmin\_Kar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/jasmin_kar/32/20846_2.png) [@Jasmin\_Kar](https://community.jupiter.money/u/Jasmin_Kar)\
**Post date:** [7 November 2023 23:17 UTC](https://community.jupiter.money/t/cashback-has-not-received-yet/48080/5 "2023-11-07T23:17:40Z")

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@Nikhil_Godbole - Could you please help me as well

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**Author:** ![0Abhi0](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/0abhi0/32/11363_2.png) [@0Abhi0](https://community.jupiter.money/u/0Abhi0)\
**Post date:** [8 November 2023 10:14 UTC](https://community.jupiter.money/t/cashback-has-not-received-yet/48080/6 "2023-11-08T10:14:38Z")

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Yeah! They solved the issue, Jasmine. And sent me 20 jewels. 😂

(Note: 5 jewels is equals to Rs. 1)

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**Author:** ![Nikhil\_Godbole](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/nikhil_godbole/32/25274_2.png) [@Nikhil\_Godbole](https://community.jupiter.money/u/Nikhil_Godbole)\
**Post date:** [8 November 2023 10:45 UTC](https://community.jupiter.money/t/cashback-has-not-received-yet/48080/7 "2023-11-08T10:45:21Z")

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@Jasmin_Kar Please DM me your registered phone number with Jupiter and the transaction details in concern. Will get the team to check and revert

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**Author:** ![Jasmin\_Kar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/jasmin_kar/32/20846_2.png) [@Jasmin\_Kar](https://community.jupiter.money/u/Jasmin_Kar)\
**Post date:** [8 November 2023 11:18 UTC](https://community.jupiter.money/t/cashback-has-not-received-yet/48080/8 "2023-11-08T11:18:26Z")

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Sure…  
Thanks

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**Author:** ![Arnab\_Bhattacharya](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/arnab_bhattacharya/32/33571_2.png) [@Arnab\_Bhattacharya](https://community.jupiter.money/u/Arnab_Bhattacharya)\
**Post date:** [17 February 2026 06:25 UTC](https://community.jupiter.money/t/cashback-has-not-received-yet/48080/9 "2026-02-17T06:25:12Z")

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Yesterday I have bought clothes from Myntra instead of giving 10% cashback It’s return only 1%