# Card getting declined on international ecommerce transaction

**URL:** <https://community.jupiter.money/t/card-getting-declined-on-international-ecommerce-transaction/47912>\
**Category:** Help\
**Created:** [21 July 2023 15:57 UTC](https://community.jupiter.money/t/card-getting-declined-on-international-ecommerce-transaction/47912 "2023-07-21T15:57:56Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![The\_Rationaliser](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/the_rationaliser/32/18327_2.png) [@The\_Rationaliser](https://community.jupiter.money/u/The_Rationaliser)\
**Post date:** [21 July 2023 15:57 UTC](https://community.jupiter.money/t/card-getting-declined-on-international-ecommerce-transaction/47912/1 "2023-07-21T15:57:56Z")

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Hello everyone, I am new user of Jupiter banking and I tried to place an international e-commerce transaction using my virtual debit card but its getting cancelled every time I try to initiate it

P.s.: I haven’t completed my full video-KYC so maybe that why it is getting cancelled? but I got access to my debit card so wont i be able to perform my online transactions? (Am from India)

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**Author:** ![Abhishek\_Ulayil](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/abhishek_ulayil/32/9197_2.png) [@Abhishek\_Ulayil](https://community.jupiter.money/u/Abhishek_Ulayil)\
**Post date:** [21 July 2023 16:04 UTC](https://community.jupiter.money/t/card-getting-declined-on-international-ecommerce-transaction/47912/2 "2023-07-21T16:04:01Z")

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Hi @The_Rationaliser ,  
did you turn on international transactions in debit card settings, also check the daily limit.

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**Author:** ![The\_Rationaliser](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/the_rationaliser/32/18327_2.png) [@The\_Rationaliser](https://community.jupiter.money/u/The_Rationaliser)\
**Post date:** [21 July 2023 16:35 UTC](https://community.jupiter.money/t/card-getting-declined-on-international-ecommerce-transaction/47912/3 "2023-07-21T16:35:34Z")

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Yupp its on and limit is quite high which wont be issue. and although my debit account is active my full video-kyc is left. so this can be the cause of issue?

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**Author:** ![kirankiran10333](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/kirankiran10333/32/14334_2.png) [@kirankiran10333](https://community.jupiter.money/u/kirankiran10333)\
**Post date:** [21 July 2023 16:38 UTC](https://community.jupiter.money/t/card-getting-declined-on-international-ecommerce-transaction/47912/4 "2023-07-21T16:38:16Z")

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Only Jupiter team can confirm it I guess. Better raise a ticket.

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**Author:** ![The\_Rationaliser](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/the_rationaliser/32/18327_2.png) [@The\_Rationaliser](https://community.jupiter.money/u/The_Rationaliser)\
**Post date:** [21 July 2023 16:45 UTC](https://community.jupiter.money/t/card-getting-declined-on-international-ecommerce-transaction/47912/5 "2023-07-21T16:45:21Z")

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Okay i’ll give it a try

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<div class="post-metadata">

**Author:** ![Abhishek\_Ulayil](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/abhishek_ulayil/32/9197_2.png) [@Abhishek\_Ulayil](https://community.jupiter.money/u/Abhishek_Ulayil)\
**Post date:** [21 July 2023 16:50 UTC](https://community.jupiter.money/t/card-getting-declined-on-international-ecommerce-transaction/47912/6 "2023-07-21T16:50:20Z")

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Also Check with card details entered on the site especially name.  
From my previous experience, sometimes the middle name needs to be shortened to just a single first letter.

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**Author:** ![The\_Rationaliser](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/the_rationaliser/32/18327_2.png) [@The\_Rationaliser](https://community.jupiter.money/u/The_Rationaliser)\
**Post date:** [21 July 2023 17:04 UTC](https://community.jupiter.money/t/card-getting-declined-on-international-ecommerce-transaction/47912/7 "2023-07-21T17:04:01Z")

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The help bot is telling that it was some issue from jupiter’s side but am trying to initiate the transaction from yesterday and facing same problem of card getting declined.

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**Author:** ![saurabh.s](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saurabh.s/32/13008_2.png) [@saurabh.s](https://community.jupiter.money/u/saurabh.s)\
**Post date:** [21 July 2023 17:49 UTC](https://community.jupiter.money/t/card-getting-declined-on-international-ecommerce-transaction/47912/8 "2023-07-21T17:49:55Z")

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You can contact the support team by sending an email to support@jupiter.money or by calling helpline at 08655055086 (available 9am - 9pm).

Please provide them with detailed information about the error you encountered, including any error messages or screenshots, if possible. This will help them understand the issue better and provide you with an appropriate solution.