# Can we expect more concise & helpful reply from email support?

**URL:** <https://community.jupiter.money/t/can-we-expect-more-concise-helpful-reply-from-email-support/49973>\
**Category:** Feedback & Ideas\
**Created:** [11 February 2024 08:04 UTC](https://community.jupiter.money/t/can-we-expect-more-concise-helpful-reply-from-email-support/49973 "2024-02-11T08:04:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![souravghosh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/souravghosh/32/5874_2.png) [@souravghosh](https://community.jupiter.money/u/souravghosh)\
**Post date:** [11 February 2024 08:04 UTC](https://community.jupiter.money/t/can-we-expect-more-concise-helpful-reply-from-email-support/49973/1 "2024-02-11T08:04:42Z")

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Dear Jupiter Email Support team

I’d really appreciate if I get a shorter, to-the point reply, not asking me to share the same info that I already had.

e.g.

I had already shared screenshots of the auto-mandate, merchant, error.

Still I am being asked to submit the same, again. That too in an elaborate email like below.

 ![IMG_3599](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/4/6/46d693242d7da6deaed1e2ee6716130014bedaad.png)

Then comes the request to record screen from another device.

Never had to jump through so many hoops to get solutions for similar issues with other tech companies.

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**Author:** ![souravghosh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/souravghosh/32/5874_2.png) [@souravghosh](https://community.jupiter.money/u/souravghosh)\
**Post date:** [11 February 2024 08:04 UTC](https://community.jupiter.money/t/can-we-expect-more-concise-helpful-reply-from-email-support/49973/2 "2024-02-11T08:04:59Z")

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Just for transparency, here is what I already shared with the support team.

 ![IMG_3601](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/b/3/b355fdba4b33f6e8a7afef27baf07cd4413607e9.jpeg)  
 ![IMG_3602](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/1/e/1e9c357c246b964bd28bc993b018d8254c1adbf6.jpeg)  
 ![IMG_3603](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/e/0/e0c088474e22936d7dc20ab775b38c288164eae7.jpeg)

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**Author:** ![souravghosh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/souravghosh/32/5874_2.png) [@souravghosh](https://community.jupiter.money/u/souravghosh)\
**Post date:** [11 February 2024 10:46 UTC](https://community.jupiter.money/t/can-we-expect-more-concise-helpful-reply-from-email-support/49973/3 "2024-02-11T10:46:06Z")

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Sent everything again.

 ![IMG_3612](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/1/2/1205274fe3bfe5260b7b976aa9cd0ebe1a3f96ef.jpeg)

Then again new requests.

 ![IMG_3613](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/a/3/a38cadf4424f80c5f86584c4f873ca4da5b05d75.png)  
 ![IMG_3614](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/5/3/53fad19428a13e62549f4a289e8aadbf15d3ad43.png)

I can’t locate “Transaction → Mandate → UPI Mandate → Revocable”

Can anyone please send screenshots?

As much as I love Jupiter, I hate the support experience here.

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**Author:** ![Bhoomika\_Gowda](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/bhoomika_gowda/32/4091_2.png) [@Bhoomika\_Gowda](https://community.jupiter.money/u/Bhoomika_Gowda)\
**Post date:** [11 February 2024 11:02 UTC](https://community.jupiter.money/t/can-we-expect-more-concise-helpful-reply-from-email-support/49973/4 "2024-02-11T11:02:51Z")

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Hello Sourav,

We hear your concern. We never intended to disappoint you. We are connecting with you via DM to have this addressed for you. Thank you.