# Bug in placing debit card order. Unable to get fix for days

**URL:** https://community.jupiter.money/t/bug-in-placing-debit-card-order-unable-to-get-fix-for-days/45220
**Category:** Bug hunters
**Tags:** debit-card
**Created:** [12 April 2023 13:37 UTC](https://community.jupiter.money/t/bug-in-placing-debit-card-order-unable-to-get-fix-for-days/45220 "2023-04-12T13:37:07Z")
**Posts on this page:** 6
**Page:** 1

<div class="post-metadata">

### Author: ![anna](https://avatars.discourse-cdn.com/v4/letter/a/779978/32.png) [@anna](https://community.jupiter.money/u/anna)
#### Post date: [12 April 2023 13:37 UTC](https://community.jupiter.money/t/bug-in-placing-debit-card-order-unable-to-get-fix-for-days/45220/1 "2023-04-12T13:37:07Z")

</div>

![IMG_2431](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/2X/b/bafdf0806a3f78584e7f47255800cb4bc056a285.jpeg)

My app is stuck on this fine screen for over 2 weeks now. I haven’t been able to get any updates neither being able to place an order. Are there anyone else with the same issue? or fix?

---

<div class="post-metadata">

### Author: ![kirankiran10333](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/kirankiran10333/32/14334_2.png) [@kirankiran10333](https://community.jupiter.money/u/kirankiran10333)
#### Post date: [12 April 2023 15:44 UTC](https://community.jupiter.money/t/bug-in-placing-debit-card-order-unable-to-get-fix-for-days/45220/2 "2023-04-12T15:44:32Z")

</div>

Did you contact contact Jupiter customer care?

---

<div class="post-metadata">

### Author: ![anna](https://avatars.discourse-cdn.com/v4/letter/a/779978/32.png) [@anna](https://community.jupiter.money/u/anna)
#### Post date: [12 April 2023 15:56 UTC](https://community.jupiter.money/t/bug-in-placing-debit-card-order-unable-to-get-fix-for-days/45220/3 "2023-04-12T15:56:09Z")

</div>

Yes. All I get is this issue has been escalated and we will get back to you.

---

<div class="post-metadata">

### Author: ![kirankiran10333](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/kirankiran10333/32/14334_2.png) [@kirankiran10333](https://community.jupiter.money/u/kirankiran10333)
#### Post date: [12 April 2023 16:30 UTC](https://community.jupiter.money/t/bug-in-placing-debit-card-order-unable-to-get-fix-for-days/45220/4 "2023-04-12T16:30:08Z")

</div>

@Shawnpinto can help you.

---

<div class="post-metadata">

### Author: ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)
#### Post date: [13 April 2023 04:55 UTC](https://community.jupiter.money/t/bug-in-placing-debit-card-order-unable-to-get-fix-for-days/45220/5 "2023-04-13T04:55:38Z")

</div>

@Anna We’ll help you out with this.  
I’ll send you a DM for the next steps.

---

<div class="post-metadata">

### Author: ![anna](https://avatars.discourse-cdn.com/v4/letter/a/779978/32.png) [@anna](https://community.jupiter.money/u/anna)
#### Post date: [11 May 2023 05:01 UTC](https://community.jupiter.money/t/bug-in-placing-debit-card-order-unable-to-get-fix-for-days/45220/6 "2023-05-11T05:01:31Z")

</div>

Its been about a month with no fix. I’m very disappointed in this service.