# Bug in Bank transfer
**URL:** https://community.jupiter.money/t/bug-in-bank-transfer/35314
**Category:** Bug hunters
**Created:** [31 July 2022 17:04 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314 "2022-07-31T17:04:15Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@Satyajit\_Singh](https://community.jupiter.money/u/Satyajit_Singh)
#### Post date: [31 July 2022 17:04 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/1 "2022-07-31T17:04:15Z")
Hello
My friend open a new account yesterday and transfer money through
> Bank Transfer \>New
Unfortunately the next screen will not ask for A/c No but due to bug the amount transferred to the Jupiter Debit Card \*1274 ( which is debit card activation charges transferred account)
Please look at the screenshot and inform me where is the money transferred.
---
### Author:  [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)
#### Post date: [1 August 2022 06:57 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/2 "2022-08-01T06:57:45Z")
Strange. After clicking on Bank transfer \> New, it does ask for the account details 🤔
Is anyone else facing this?
---
### Author:  [@Satyajit\_Singh](https://community.jupiter.money/u/Satyajit_Singh)
#### Post date: [2 August 2022 07:18 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/3 "2022-08-02T07:18:46Z")
Mainly this type of issue facing by new users.
---
### Author:  [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)
#### Post date: [2 August 2022 07:27 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/4 "2022-08-02T07:27:49Z")
@Satyajit_Singh Could you share a video recording with me on DM? We’d like to see how you reproduced this. Thanks.
---
### Author:  [@Satyajit\_Singh](https://community.jupiter.money/u/Satyajit_Singh)
#### Post date: [2 August 2022 09:14 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/5 "2022-08-02T09:14:23Z")
Video is not uploaded due to below error 👇
But now it is ask for account details when i click on new section in Bank Transfer Option.
So i can see there is a Option of jupiter debit, just right side of new icon. As this’ll be arise from _debit card charges payment._
_ **Is this a bug** _, because i think any charges payment can’t be seen on the bank transfer tab.
---
### Author:  [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)
#### Post date: [2 August 2022 11:04 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/6 "2022-08-02T11:04:13Z")
@Satyajit_Singh You can try to upload a video via Google Drive or YouTube unlisted video. A link can be generated which can be shared.
This helps too, we’ll check this.
I’ll reach out to you if we need anything else :blob_thanks:
---
### Author:  [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)
#### Post date: [3 August 2022 06:03 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/7 "2022-08-03T06:03:07Z")
We found out what had happened.
So if a user pays for the debit card activation fee, a debit card payee is created.
The amount is stored in a pool. You can’t withdraw from it.
Since your friend accidentally paid an additional 14k to this payee, currently there is no way to get it back. So whoever has done such a thing, we are getting the reversals done (which will be a direct credit to the account) and we are stopping any such transfers to the debit card payee in the future.
Thanks for highlighting this!
---
### Author:  [@Satyajit\_Singh](https://community.jupiter.money/u/Satyajit_Singh)
#### Post date: [3 August 2022 06:21 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/8 "2022-08-03T06:21:08Z")
Thanks for the quickly responses.
That things i like about Jupiter and i can say it is create lot of efforts if this happen with another Bank.
Thanks.
---
### Author:  [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)
#### Post date: [3 August 2022 06:28 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/9 "2022-08-03T06:28:40Z")
@Satyajit_Singh The best part is, that you guys help us shape the product :blob_thanks:
Via suggestions, Bug hunting, Lab tests, and much more!
---
### Author:  [@Satyajit\_Singh](https://community.jupiter.money/u/Satyajit_Singh)
#### Post date: [3 August 2022 06:34 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/10 "2022-08-03T06:34:57Z")
Thanks for the appreciation 🥰
---
### Author:  [@system](https://community.jupiter.money/u/system)
#### Post date: [4 August 2022 06:35 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/11 "2022-08-04T06:35:46Z")
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.
---
### Author:  [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)
#### Post date: [4 August 2022 09:50 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/12 "2022-08-04T09:50:54Z")
---
### Author:  [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)
#### Post date: [4 August 2022 09:52 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/13 "2022-08-04T09:52:21Z")
@Satyajit_Singh This is fixed now. The debit card payee should not be visible now. Can you check and let us know? :blob_thanks:
---
### Author:  [@Satyajit\_Singh](https://community.jupiter.money/u/Satyajit_Singh)
#### Post date: [4 August 2022 11:10 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/14 "2022-08-04T11:10:05Z")
Till now it is visible to me.
---
### Author:  [@Satyajit\_Singh](https://community.jupiter.money/u/Satyajit_Singh)
#### Post date: [4 August 2022 13:51 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/15 "2022-08-04T13:51:29Z")
Yes, this will be fixed now
---
### Author:  [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)
#### Post date: [5 August 2022 05:12 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/16 "2022-08-05T05:12:45Z")
@Satyajit_Singh Perfect. Thanks for confirming!
---
### Author:  [@system](https://community.jupiter.money/u/system)
#### Post date: [6 August 2022 05:13 UTC](https://community.jupiter.money/t/bug-in-bank-transfer/35314/17 "2022-08-06T05:13:33Z")
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.