# Biometrics not working **URL:** \ **Category:** Bug hunters\ **Created:** [5 March 2023 04:42 UTC](https://community.jupiter.money/t/biometrics-not-working/43897 "2023-03-05T04:42:34Z")\ **Posts on this page:** 9\ **Page:** 2
**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\ **Post date:** [27 March 2023 20:03 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/21 "2023-03-27T20:03:20Z")
Jupiter teams came back after weekend with of full energy πŸ˜‚ ---
**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\ **Post date:** [28 March 2023 04:15 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/22 "2023-03-28T04:15:39Z")
So we noticed that whenever a user adds one more biometric to their device, the signature changes, and hence biometric stops working. A temporary fix is to clear app storage. We’re finding a permanent solution for this. Glad to know that biometrics started appearing again πŸ™‚ ---
**Author:** ![saurabh.s](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saurabh.s/32/13008_2.png) [@saurabh.s](https://community.jupiter.money/u/saurabh.s)\ **Post date:** [25 April 2023 16:43 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/23 "2023-04-25T16:43:41Z")
I understand that resolving complex problems can take time and effort. However, @Shawnpinto do you have any information on when we can expect a permanent solution for this issue? ---
**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\ **Post date:** [25 April 2023 16:59 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/24 "2023-04-25T16:59:56Z")
Saurabh, this one will be tricky. I faced a similar issue with the Citi Mobile app and it took them about 2 months to tell me that they need another few months to find a permanent fix. Well, then I stopped following up as I switched jobs and my new organization had a relationship with HDFC and I had to close my Citi account. ---
**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\ **Post date:** [26 April 2023 06:43 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/25 "2023-04-26T06:43:48Z")
@saurabh.s We do not have an ETA on this yet :blob_worried: Just wondering if the biometrics got reset again. Did you add more biometric signatures by any chance? If yes, how come it’s on a regular basis? ---
**Author:** ![saurabh.s](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saurabh.s/32/13008_2.png) [@saurabh.s](https://community.jupiter.money/u/saurabh.s)\ **Post date:** [26 April 2023 06:56 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/26 "2023-04-26T06:56:53Z")
Yes, the biometrics were reset again. I added a new biometric signature just to check if the issue get a permanent fix or not. ---
**Author:** ![saurabh.s](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saurabh.s/32/13008_2.png) [@saurabh.s](https://community.jupiter.money/u/saurabh.s)\ **Post date:** [12 May 2023 18:43 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/27 "2023-05-12T18:43:50Z")
I believe the biometric issue has been resolved in the latest update (2.0.20). I attempted to add more biometrics and but now it’s functioning properly without any interruptions. ![launch page jupiter](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/6/f/6fb93499a4e9017996feb27da646160a546dd43c.png) ---
**Author:** ![razack](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/razack/32/23790_2.png) [@razack](https://community.jupiter.money/u/razack)\ **Post date:** [13 May 2023 01:32 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/28 "2023-05-13T01:32:07Z")
I received a new update today, and based on the app description, it appears to focus on improving biometrics. It is great news to hear that the issue has been resolved. πŸ‘ πŸ‘ ![image](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/0/6/06ca0291a5a2ecab4aaf5b576c83d6c2b78ee553.jpeg) ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/system/32/17131_2.png) [@system](https://community.jupiter.money/u/system)\ **Post date:** [8 April 2024 14:28 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/29 "2024-04-08T14:28:23Z")
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