# Biometrics not working **URL:** \ **Category:** Bug hunters\ **Created:** [5 March 2023 04:42 UTC](https://community.jupiter.money/t/biometrics-not-working/43897 "2023-03-05T04:42:34Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Gurumoorthy\_M](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/gurumoorthy_m/32/14323_2.png) [@Gurumoorthy\_M](https://community.jupiter.money/u/Gurumoorthy_M)\ **Post date:** [5 March 2023 04:42 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/1 "2023-03-05T04:42:34Z")
I have enabled the biometrics in app but still i am not able to use fingerprint to login into the app. Everytime it asks for mpin to be entered. ---
**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\ **Post date:** [5 March 2023 06:30 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/2 "2023-03-05T06:30:41Z")
Disable and enable it again ---
**Author:** ![saurabh.s](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saurabh.s/32/13008_2.png) [@saurabh.s](https://community.jupiter.money/u/saurabh.s)\ **Post date:** [5 March 2023 07:20 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/3 "2023-03-05T07:20:24Z")
It will not work. It’s been more than three months I faced this issue, tried everything but issue still persist. ---
**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\ **Post date:** [5 March 2023 10:40 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/4 "2023-03-05T10:40:50Z")
Sometimes or everytimes ? ---
**Author:** ![Gurumoorthy\_M](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/gurumoorthy_m/32/14323_2.png) [@Gurumoorthy\_M](https://community.jupiter.money/u/Gurumoorthy_M)\ **Post date:** [5 March 2023 10:57 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/5 "2023-03-05T10:57:06Z")
Everytime ---
**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\ **Post date:** [5 March 2023 13:49 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/6 "2023-03-05T13:49:03Z")
@Spaceman @Shawnpinto ---
**Author:** ![TheJupiterApp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/thejupiterapp/32/24669_2.png) [@TheJupiterApp](https://community.jupiter.money/u/TheJupiterApp)\ **Post date:** [5 March 2023 13:49 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/7 "2023-03-05T13:49:04Z")
Hi! To find out what I can do, say `@spaceman display help`. ---
**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\ **Post date:** [6 March 2023 04:16 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/8 "2023-03-06T04:16:25Z")
@here This issue must be device specific. What’s everyone’s phone model here? 📱 ---
**Author:** ![PankitChheda](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/pankitchheda/32/736_2.png) [@PankitChheda](https://community.jupiter.money/u/PankitChheda)\ **Post date:** [6 March 2023 04:30 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/9 "2023-03-06T04:30:10Z")
Hi Saurabh, can I get your device details and your phone number to debug this? ---
**Author:** ![Gurumoorthy\_M](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/gurumoorthy_m/32/14323_2.png) [@Gurumoorthy\_M](https://community.jupiter.money/u/Gurumoorthy_M)\ **Post date:** [6 March 2023 04:54 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/10 "2023-03-06T04:54:50Z")
Nothing phone 1 ---
**Author:** ![Gurumoorthy\_M](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/gurumoorthy_m/32/14323_2.png) [@Gurumoorthy\_M](https://community.jupiter.money/u/Gurumoorthy_M)\ **Post date:** [6 March 2023 04:56 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/11 "2023-03-06T04:56:34Z")
Same with me. It was working fine when the feature was rolled out. But then all of the sudden it stopped working. ---
**Author:** ![saurabh.s](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saurabh.s/32/13008_2.png) [@saurabh.s](https://community.jupiter.money/u/saurabh.s)\ **Post date:** [6 March 2023 07:08 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/12 "2023-03-06T07:08:27Z")
Hi @PankitChheda, shared the details over DM ---
**Author:** ![Gurumoorthy\_M](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/gurumoorthy_m/32/14323_2.png) [@Gurumoorthy\_M](https://community.jupiter.money/u/Gurumoorthy_M)\ **Post date:** [10 March 2023 06:50 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/13 "2023-03-10T06:50:37Z")
Do we have any updates on this? ---
**Author:** ![Gurumoorthy\_M](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/gurumoorthy_m/32/14323_2.png) [@Gurumoorthy\_M](https://community.jupiter.money/u/Gurumoorthy_M)\ **Post date:** [22 March 2023 21:07 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/14 "2023-03-22T21:07:24Z")
Any updates ---
**Author:** ![Gurumoorthy\_M](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/gurumoorthy_m/32/14323_2.png) [@Gurumoorthy\_M](https://community.jupiter.money/u/Gurumoorthy_M)\ **Post date:** [22 March 2023 21:08 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/15 "2023-03-22T21:08:01Z")
Hi Saurabh, did you get any updates? ---
**Author:** ![saurabh.s](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saurabh.s/32/13008_2.png) [@saurabh.s](https://community.jupiter.money/u/saurabh.s)\ **Post date:** [23 March 2023 05:36 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/16 "2023-03-23T05:36:56Z")
Nothing yet ---
**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\ **Post date:** [27 March 2023 07:15 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/17 "2023-03-27T07:15:43Z")
Hey @Gurumoorthy_M We need more time to look into this. ---
**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\ **Post date:** [27 March 2023 10:47 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/18 "2023-03-27T10:47:01Z")
@saurabh.s @Gurumoorthy_M Could you clear the app storage data and login once? Let us know if it worked. ---
**Author:** ![saurabh.s](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saurabh.s/32/13008_2.png) [@saurabh.s](https://community.jupiter.money/u/saurabh.s)\ **Post date:** [27 March 2023 14:24 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/19 "2023-03-27T14:24:07Z")
Yeah, it’s working now🥳 Thanks @Shawnpinto ---
**Author:** ![Gurumoorthy\_M](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/gurumoorthy_m/32/14323_2.png) [@Gurumoorthy\_M](https://community.jupiter.money/u/Gurumoorthy_M)\ **Post date:** [27 March 2023 15:14 UTC](https://community.jupiter.money/t/biometrics-not-working/43897/20 "2023-03-27T15:14:22Z")
It is working for me as well after clearing the app storage and logging in again. [Next page](https://community.jupiter.money/t/biometrics-not-working/43897.md?page=2)