# Biometric bug

**URL:** <https://community.jupiter.money/t/biometric-bug/41996>\
**Category:** Bug hunters\
**Created:** [6 January 2023 14:31 UTC](https://community.jupiter.money/t/biometric-bug/41996 "2023-01-06T14:31:50Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Sahil\_More](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sahil_more/32/11003_2.png) [@Sahil\_More](https://community.jupiter.money/u/Sahil_More)\
**Post date:** [6 January 2023 14:31 UTC](https://community.jupiter.money/t/biometric-bug/41996/1 "2023-01-06T14:31:50Z")

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Fingerprint option not showing When we open the app

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**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\
**Post date:** [9 January 2023 05:31 UTC](https://community.jupiter.money/t/biometric-bug/41996/2 "2023-01-09T05:31:23Z")

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Hey @Sahil_More Are you able to login now?  
Let me know if you’re still facing this issue.

:blob_thanks:

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**Author:** ![Sahil\_More](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sahil_more/32/11003_2.png) [@Sahil\_More](https://community.jupiter.money/u/Sahil_More)\
**Post date:** [9 January 2023 07:19 UTC](https://community.jupiter.money/t/biometric-bug/41996/3 "2023-01-09T07:19:41Z")

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Yes😪

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**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\
**Post date:** [9 January 2023 07:30 UTC](https://community.jupiter.money/t/biometric-bug/41996/4 "2023-01-09T07:30:53Z")

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I’ll raise this with the team, we’ll have a look.  
I would need some details first. Let’s connect on DM! 📧  
@Sahil_More :blob_thanks:

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**Author:** ![saurabh.s](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saurabh.s/32/13008_2.png) [@saurabh.s](https://community.jupiter.money/u/saurabh.s)\
**Post date:** [10 January 2023 10:41 UTC](https://community.jupiter.money/t/biometric-bug/41996/5 "2023-01-10T10:41:03Z")

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I also faced this issue. Though biometric option is turned on but when I open the app only mpin shows. Fingerprint option not come

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**Author:** ![saurabh.s](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saurabh.s/32/13008_2.png) [@saurabh.s](https://community.jupiter.money/u/saurabh.s)\
**Post date:** [29 March 2023 19:15 UTC](https://community.jupiter.money/t/biometric-bug/41996/6 "2023-03-29T19:15:18Z")

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Try this, it should work

> [@Biometrics not working](https://community.jupiter.money/t/biometrics-not-working/43897/18):
>
> @saurabh.s @Gurumoorthy_M Could you clear the app storage data and login once? Let us know if it worked.