# Bill payment issue

**URL:** <https://community.jupiter.money/t/bill-payment-issue/59774>\
**Category:** Feedback & Ideas\
**Created:** [29 September 2026 08:51 UTC](https://community.jupiter.money/t/bill-payment-issue/59774 "2026-09-29T08:51:30Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![rakshith1089](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rakshith1089/32/35942_2.png) [@rakshith1089](https://community.jupiter.money/u/rakshith1089)\
**Post date:** [29 September 2026 08:51 UTC](https://community.jupiter.money/t/bill-payment-issue/59774/1 "2026-09-29T08:51:31Z")

</div>

Hi all, I am new here

I paid a hdfc credit card bill of around 60k. The transaction failed. I used jewels for ~230 discount. The main amount got refunded immediately. The jewels, processing fee and the convenience fee have not been refunded. What should I do? I have sent the email and didn’t receive any response. I tried the chat and the call help, none of them work.

Please help

---

<div class="post-metadata">

**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [29 September 2026 08:52 UTC](https://community.jupiter.money/t/bill-payment-issue/59774/2 "2026-09-29T08:52:15Z")

</div>

Please share your customer support ticket number with @Christo_Francis for him to get this checked. If you don’t have one, kindly reach out to our support team, they will assist. Rest assured, nothing will happen to your jewels.