# Bad experience with jupiter support

**URL:** <https://community.jupiter.money/t/bad-experience-with-jupiter-support/43851>\
**Category:** Help\
**Created:** [3 March 2023 12:35 UTC](https://community.jupiter.money/t/bad-experience-with-jupiter-support/43851 "2023-03-03T12:35:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Surojit\_Ghosh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/surojit_ghosh/32/19406_2.png) [@Surojit\_Ghosh](https://community.jupiter.money/u/Surojit_Ghosh)\
**Post date:** [3 March 2023 12:35 UTC](https://community.jupiter.money/t/bad-experience-with-jupiter-support/43851/1 "2023-03-03T12:35:41Z")

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Few days back i faced a problem during mobile number change so i mailed jupiter support team, they replied but unfortunately after communication with their team , i didn’t get any reply from their side.  
Last reply from their side was in 23 February 2023.  
It’s been 10-11 days still i didn’t get any reply from them.  
Not only that i also mailed them that it’s been several days but still no reply from them.

My issue is still not solved till now.

Very unexpected bad experience 😐

 ![IMG_20230303_180202](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/2X/a/a6a397972d469ec6cfa199ac74dbc7b77a5d5040.jpeg)

@Shawnpinto

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**Author:** ![Surojit\_Ghosh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/surojit_ghosh/32/19406_2.png) [@Surojit\_Ghosh](https://community.jupiter.money/u/Surojit_Ghosh)\
**Post date:** [3 March 2023 13:18 UTC](https://community.jupiter.money/t/bad-experience-with-jupiter-support/43851/2 "2023-03-03T13:18:58Z")

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Update: They just called me now regarding this

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**Author:** ![Devjyoti\_Choubey](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/devjyoti_choubey/32/8988_2.png) [@Devjyoti\_Choubey](https://community.jupiter.money/u/Devjyoti_Choubey)\
**Post date:** [3 March 2023 13:35 UTC](https://community.jupiter.money/t/bad-experience-with-jupiter-support/43851/3 "2023-03-03T13:35:07Z")

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We appreciate you giving us time to speak with you, Surojit. As you are aware, we are looking into the problem and will give you a call the following day to provide you with an update. Thank you.

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**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\
**Post date:** [3 March 2023 15:37 UTC](https://community.jupiter.money/t/bad-experience-with-jupiter-support/43851/4 "2023-03-03T15:37:18Z")

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Community gives you fastest solution 😬

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**Author:** ![system](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/system/32/17131_2.png) [@system](https://community.jupiter.money/u/system)\
**Post date:** [4 March 2023 15:37 UTC](https://community.jupiter.money/t/bad-experience-with-jupiter-support/43851/5 "2023-03-04T15:37:21Z")

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