# App Not Opening - Need Biometric

**URL:** <https://community.jupiter.money/t/app-not-opening-need-biometric/48326>\
**Category:** Bugs\
**Created:** [28 August 2023 14:01 UTC](https://community.jupiter.money/t/app-not-opening-need-biometric/48326 "2023-08-28T14:01:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Yasar\_Groot](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yasar_groot/32/19001_2.png) [@Yasar\_Groot](https://community.jupiter.money/u/Yasar_Groot)\
**Post date:** [28 August 2023 14:01 UTC](https://community.jupiter.money/t/app-not-opening-need-biometric/48326/1 "2023-08-28T14:01:55Z")

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Jupiter app doesnt open for as it requires Biometric to be turned on…My Mobile doesnt have a fingerprint…I have given all permission for all

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**Author:** ![Aswin\_Benny](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aswin_benny/32/13053_2.png) [@Aswin\_Benny](https://community.jupiter.money/u/Aswin_Benny)\
**Post date:** [28 August 2023 14:09 UTC](https://community.jupiter.money/t/app-not-opening-need-biometric/48326/2 "2023-08-28T14:09:17Z")

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I don’t think biometrics is mandatory for jupiter. You can login with Mpin 🤔  
Try Clearing data and login in again.

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In Jupiter app hamburger icon \> App settings and there you can disable biometrics

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**Author:** ![razack](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/razack/32/23790_2.png) [@razack](https://community.jupiter.money/u/razack)\
**Post date:** [28 August 2023 15:32 UTC](https://community.jupiter.money/t/app-not-opening-need-biometric/48326/3 "2023-08-28T15:32:17Z")

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@Yasar_Groot Welcome to the community ✌🏻  
As @Aswin_Benny pointed out, a user can login the app by entering MPIN, even if he/she has enabled the fingerprint or face lock.