# App isn’t working properly
**URL:** https://community.jupiter.money/t/app-isn-t-working-properly/46366
**Category:** Bug hunters
**Created:** [18 May 2023 07:00 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366 "2023-05-18T07:00:08Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@AaR1](https://community.jupiter.money/u/AaR1)
#### Post date: [18 May 2023 07:00 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/1 "2023-05-18T07:00:08Z")
Today i face big technical glitches then i reinstall android app but issue not solved @Shawnpinto @Jiten
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### Author:  [@Satyajit\_Singh](https://community.jupiter.money/u/Satyajit_Singh)
#### Post date: [18 May 2023 07:07 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/2 "2023-05-18T07:07:41Z")
Can you elaborate the issue here ?
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### Author:  [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)
#### Post date: [18 May 2023 07:13 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/3 "2023-05-18T07:13:02Z")
@AaR1 Just checking, is it this one?
> [@Jupiter transaction aren't getting updated](https://community.jupiter.money/t/jupiter-transaction-arent-getting-updated/46358):
>
> Unable to update transactions and app is glitching transaction list not opening
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### Author:  [@AaR1](https://community.jupiter.money/u/AaR1)
#### Post date: [18 May 2023 07:21 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/4 "2023-05-18T07:21:04Z")
Pages not loading
App is too much slow after bug is arrived today
I reinstall the app but app pages not loading
Buh is still exists
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### Author:  [@Abhishek\_Ulayil](https://community.jupiter.money/u/Abhishek_Ulayil)
#### Post date: [18 May 2023 07:27 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/5 "2023-05-18T07:27:01Z")
yeah, this is temporary issue, will be resolved in a few hours.
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### Author:  [@yagnesh01](https://community.jupiter.money/u/yagnesh01)
#### Post date: [18 May 2023 07:39 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/6 "2023-05-18T07:39:47Z")
@AaR1 if the issue surrounds the transactions page, then it is linked with the on going issue with the transactions not loading. I am facing a similar issue. If you are facing issues with any other module, please record a video of the steps you take before you see the error and report it via the support channels. Share the video with them. This will ensure your issue is assigned a ticket# and will get tracked to closure
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### Author:  [@AaR1](https://community.jupiter.money/u/AaR1)
#### Post date: [18 May 2023 07:42 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/7 "2023-05-18T07:42:41Z")
Now problem is solved , i have one more question , today automatic upgrade of salary account from pro then i show on pop up display regarding health insurance plan so i have confusion about top up health plan if i choose this plan this is free or chargeble
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### Author:  [@AaR1](https://community.jupiter.money/u/AaR1)
#### Post date: [18 May 2023 07:57 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/8 "2023-05-18T07:57:00Z")
Transaction not updated bug is not properly remove still exists partially
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### Author:  [@yagnesh01](https://community.jupiter.money/u/yagnesh01)
#### Post date: [18 May 2023 08:14 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/9 "2023-05-18T08:14:11Z")
@AaR1 none of the plans have an extra fee. Having said that, please read the complete structure of both the options and pick the that suits you the most.
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### Author:  [@yagnesh01](https://community.jupiter.money/u/yagnesh01)
#### Post date: [18 May 2023 08:15 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/10 "2023-05-18T08:15:23Z")
Yes, the issue is partially resolved. Let’s wait for the team to provide a final update
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### Author:  [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)
#### Post date: [18 May 2023 08:42 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/11 "2023-05-18T08:42:47Z")
It’s not fixed yet, we’ll update the status here once it’s fixed.
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### Author:  [@jigarmistry24](https://community.jupiter.money/u/jigarmistry24)
#### Post date: [18 May 2023 09:50 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/12 "2023-05-18T09:50:38Z")
I can confirm there are some issues going in app. My balance going in minus and then coming to plus and so on. Duplicate transactions showing in app from last 2-3 days. By looking at first I was like some one hacked my account! Its scary thing.
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### Author:  [@AaR1](https://community.jupiter.money/u/AaR1)
#### Post date: [18 May 2023 13:29 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/13 "2023-05-18T13:29:25Z")
Please provide jupiter wallet just like paytm wallet
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### Author:  [@razack](https://community.jupiter.money/u/razack)
#### Post date: [18 May 2023 13:51 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/14 "2023-05-18T13:51:16Z")
Hai @AaR1 , I think most of the features and services provided by PayTM can be found on Jupiter too. The Wallet features like, add money, transfer etc.t too are available on Jupiter.
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### Author:  [@nirrvann](https://community.jupiter.money/u/nirrvann)
#### Post date: [18 May 2023 13:57 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/15 "2023-05-18T13:57:18Z")
Can’t access reward section, if it somehow opened then it showing something snapped after trying to redeem, sometimes Jewels aren’t even showing, it’s happening repeatedly. Fix this bug.
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### Author:  [@razack](https://community.jupiter.money/u/razack)
#### Post date: [18 May 2023 14:04 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/16 "2023-05-18T14:04:04Z")
> [@Shawnpinto](#):
>
> It’s not fixed yet, we’ll update the status here once it’s fixed.
I hope the issue will be resolved soon, and we can receive updates about it. I am also experiencing problems, such as a negative account balance. As pointed out, it has to be some glitch.
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### Author:  [@nirrvann](https://community.jupiter.money/u/nirrvann)
#### Post date: [18 May 2023 14:08 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/17 "2023-05-18T14:08:51Z")
Yeah whole app is currently full of glitches, something snapped is showing everywhere. Hope everything will get alright soon.
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### Author:  [@ManishSaini](https://community.jupiter.money/u/ManishSaini)
#### Post date: [18 May 2023 15:22 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/19 "2023-05-18T15:22:00Z")
Same here. It shows my networth in minus 😂
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### Author:  [@ManishSaini](https://community.jupiter.money/u/ManishSaini)
#### Post date: [18 May 2023 15:23 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/20 "2023-05-18T15:23:36Z")
Exactly. But Shawn does not believe me.
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### Author:  [@Abhishek\_Ulayil](https://community.jupiter.money/u/Abhishek_Ulayil)
#### Post date: [18 May 2023 16:09 UTC](https://community.jupiter.money/t/app-isn-t-working-properly/46366/21 "2023-05-18T16:09:14Z")
I think I know the reason why it is happening.
There are some transactions which have been counted/visible twice ( they have same transaction ID). Hence it is going negative sometimes.
It should be fixed hopefully, till then will need to wait.
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