# App is not opening

**URL:** https://community.jupiter.money/t/app-is-not-opening/50212
**Category:** Help
**Created:** [24 February 2024 11:07 UTC](https://community.jupiter.money/t/app-is-not-opening/50212 "2024-02-24T11:07:11Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![Shamsu\_Deen](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shamsu_deen/32/23173_2.png) [@Shamsu\_Deen](https://community.jupiter.money/u/Shamsu_Deen)
#### Post date: [24 February 2024 11:07 UTC](https://community.jupiter.money/t/app-is-not-opening/50212/1 "2024-02-24T11:07:12Z")

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when i try to open the app it says “blacklisted apps detected” and asked me to uninstall an app called adcontrol-ad1. I searched for the app and i am not able to find any app with that name and now I’m not able to open my jupiter app too. can someone help me to find a solution!!

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### Author: ![alexnazy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/alexnazy/32/18797_2.png) [@alexnazy](https://community.jupiter.money/u/alexnazy)
#### Post date: [24 February 2024 13:36 UTC](https://community.jupiter.money/t/app-is-not-opening/50212/2 "2024-02-24T13:36:33Z")

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@Shamsu_Deen Do you have any ad blockers installed? Or do you have any VPN/DNS setup? Or do you have a rooted device?

Try to uninstall/disable those and try to open the app again.

Also, do send a mail to support@jupiter.money. They may be able to give you a solution.

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### Author: ![Aswin\_Benny](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aswin_benny/32/13053_2.png) [@Aswin\_Benny](https://community.jupiter.money/u/Aswin_Benny)
#### Post date: [25 February 2024 04:59 UTC](https://community.jupiter.money/t/app-is-not-opening/50212/3 "2024-02-25T04:59:22Z")

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> <https://play.google.com/store/apps/details?id=com.anydesk.adcontrol.ad1>
>
> This app provides control capabilities for AnyDesk on some devices...

See if this app is installed or not? Remove it if installed

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### Author: ![Shamsu\_Deen](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shamsu_deen/32/23173_2.png) [@Shamsu\_Deen](https://community.jupiter.money/u/Shamsu_Deen)
#### Post date: [2 March 2024 16:51 UTC](https://community.jupiter.money/t/app-is-not-opening/50212/4 "2024-03-02T16:51:10Z")

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> [@alexnazy](#):
>
> mail to support@jupiter.money

no, i didn’t install such apps.

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### Author: ![DEvilAnimeGuy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/devilanimeguy/32/23345_2.png) [@DEvilAnimeGuy](https://community.jupiter.money/u/DEvilAnimeGuy)
#### Post date: [3 March 2024 21:16 UTC](https://community.jupiter.money/t/app-is-not-opening/50212/5 "2024-03-03T21:16:31Z")

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blacklisted apps 😱

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### Author: ![Poojangi](https://avatars.discourse-cdn.com/v4/letter/p/bc79bd/32.png) [@Poojangi](https://community.jupiter.money/u/Poojangi)
#### Post date: [15 April 2024 06:07 UTC](https://community.jupiter.money/t/app-is-not-opening/50212/6 "2024-04-15T06:07:57Z")

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Hey, I am facing the same issue and the customer support is not helping at all  
Were you able to resolve this issue?

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### Author: ![Bhoomika\_Gowda](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/bhoomika_gowda/32/4091_2.png) [@Bhoomika\_Gowda](https://community.jupiter.money/u/Bhoomika_Gowda)
#### Post date: [15 April 2024 06:51 UTC](https://community.jupiter.money/t/app-is-not-opening/50212/7 "2024-04-15T06:51:42Z")

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Hello Poojangi,

We hear your concern. We deeply regret the inconvenience caused. We are connecting with you via DM to assist you better. Thank you.