# Account have been frozen **URL:** \ **Category:** Help\ **Created:** [5 July 2023 09:07 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679 "2023-07-05T09:07:48Z")\ **Posts on this page:** 1\ **Showing post:** 310
**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\ **Post date:** [14 August 2023 18:51 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/310 "2023-08-14T18:51:25Z")
My Jupiter account is blocked today, maybe after evening šŸ˜‘ When I tried to UPI transfer via Paytm itā€™s showing me account blocked, then I tried via Jupiter itā€™s showing sameā€¦ When I opened Jupiter help itā€™s showing me to contact the cyber security emailā€¦ Then I mailed them .. Letā€™s see how many days need to resolved by Jupiter, in FI Money the resolved within same day because itā€™s system detected security issue. #1st time account blocked in Jupiter šŸ¤£šŸš€ Edit: auto reply saying they response within two working daysā€¦ Tomorrow is National Holiday ![Screenshot_2023-08-15-00-22-48-911_com.google.android.gm](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/1/4/14c1e12ba5e440d1ec842516af6c8cb41d268889.jpeg) Edit; 2nd time, 15th August, 5.03 pm . ā€¦ I received the email from Jupiter support today at 11 AM. ![Screenshot_2023-08-15-16-56-16-070_com.google.android.gm](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/a/b/abaffb38a8f011393627af4080b7434800fdf1ae.jpeg) Follow up.. then I received the email 4pm also today. ![Screenshot_2023-08-15-16-56-54-212_com.google.android.gm](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/9/c/9ce88999cc43542943ef889466fe90469a27ae34.jpeg) ![Screenshot_2023-08-15-16-57-23-914_com.google.android.gm](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/b/2/b209dd09b92815c9f7fcb00042a4de57a1d51f10.jpeg) ## Edit.. on 16th Augustā€¦ 8.54 PM Today I received a mail from Jupiter Cyber Security team ( which team handling frozen or blocked account) on 10.08 AM ( within 1 business day after my mail) . [ They block my all debit transaction due to security of my accountā€¦ In previous day ( one single day ) I do many transactions via my Jupiter account ( 27+ debit and credit transaction) thatā€™s reason they temporary block my all debit transactionā€¦ And also they reconfirm me my occupation and income source. ![Screenshot_2023-08-16-20-45-23-375_com.google.android.gm](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/5/1/515a0ef08832b07f2d41abe10d14d6f8d89aeff9.jpeg) ![Screenshot_2023-08-16-20-45-00-709_com.google.android.gm](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/3/9/3932c9530fb1e31eed83540456a6ea4455865dbe.jpeg) ### Then I replied the all answers on 12.29 PM today. [One thing they also said my profile mismatch with transaction and provide details on account opening time.] I told them I recently resubmit or update my KYC via Federal Bank online portal or website. I opened my account when I was a student with low income, now Iā€™m Self employed previously salaried. ![Screenshot_2023-08-16-20-47-52-855_com.google.android.gm](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/9/5/9519fbf0830aae54c8c31920eef670979e8b57b9.jpeg) Then Jupiter team call me on 2.40 PM , they confirm my identity by asking my postal address pincode, then they say sorry for the problem I faced, they assured me my problem will be resolved as soon as possible ( within 8 business hours) , and ask if I have another problem, they they say the team highlight my issue. ![Screenshot_2023-08-16-20-48-12-440_com.google.android.gm](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/7/0/70be389f7c7ff4e5548f8f98ba6e57fb8f3c80bc.jpeg) Then they sent me this email after call end . ## then I also received a mail that my ticket was closed on 5 pm maybeā€¦ #### Then finally I received a mail from Jupiter Cyber Security team, that they unblocking my account within some business hoursā€¦ ![Screenshot_2023-08-16-20-48-48-431_com.google.android.gm](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/a/7/a74f7450482705689715f88f422fb0468d2eb30f.jpeg) As per CEO @Jiten , if you are not wrong they definitely unblock your account. As per my opinion Jupiter given me best customer care service šŸ”„šŸš€ With fastest resolution A happy user of Jupiter šŸŽ --- _[View the full topic](https://community.jupiter.money/t/account-have-been-frozen/47679)._