# Account have been frozen

**URL:** <https://community.jupiter.money/t/account-have-been-frozen/47679>\
**Category:** Help\
**Created:** [5 July 2023 09:07 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679 "2023-07-05T09:07:48Z")\
**Posts on this page:** 1\
**Showing post:** 179

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**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\
**Post date:** [21 July 2023 11:21 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/179 "2023-07-21T11:21:22Z")

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> [@Communication address update](https://community.jupiter.money/t/communication-address-update/18057/5):
>
> In case u identify the credit details say Yes, and told them I received the payment from friend/ family or someone or someone company for this purpose. If not, say No … I didn’t know, and ask them what can I do now for protecting my account.

Follow the process…

And please try to reply same related reply in same post.

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