# Account have been frozen **URL:** \ **Category:** Help\ **Created:** [5 July 2023 09:07 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679 "2023-07-05T09:07:48Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 14:04 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/22 "2023-07-05T14:04:42Z")
Yeah I have already dropped the mail to both mail I’d but there is no reply from Jupiter side ---
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 14:10 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/23 "2023-07-05T14:10:20Z")
Without notifying me , how you can frozen my account ? ---
**Author:** ![rahulrajrstar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rahulrajrstar/32/3842_2.png) [@rahulrajrstar](https://community.jupiter.money/u/rahulrajrstar)\ **Post date:** [5 July 2023 15:14 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/24 "2023-07-05T15:14:40Z")
same with me, its a scam by them. my account got freezed by gujarat cyber cell ---
**Author:** ![DigitaL](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/digital/32/17085_2.png) [@DigitaL](https://community.jupiter.money/u/DigitaL)\ **Post date:** [5 July 2023 17:07 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/25 "2023-07-05T17:07:22Z")
But in my case it was completely opposite… Due to the aggressive freezing of account by law enforcement/bank i was able to get my money back after many months which was scam from me via POS card fraud without pin/Otp. Anyways can’t share the whole scenario in detail due to security reasons but whoever accounts got frozen (debit) should be prepared to give proper explanation/ evidence of the particular transaction involved in the complaint before deadline of the notification… Otherwise the whole freezed money might get completely forfiete & will be used to reimburse the scam victims. ---
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 17:32 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/27 "2023-07-05T17:32:44Z")
Guys any one give solution for me 🥺 I’m very frustrated.!! ---
**Author:** ![DigitaL](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/digital/32/17085_2.png) [@DigitaL](https://community.jupiter.money/u/DigitaL)\ **Post date:** [5 July 2023 17:48 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/28 "2023-07-05T17:48:13Z")
if you had done nothing then no need to worry… Just follow the instructions received in your email & provide appropriate documents as asked by the authorities. In case of delay in processing you may Contact Jupiter support, federal bank or visit nearby branch directly & even you can file complaint also in case of extreme delay to the appropriate authorities. @Logeshkumar ---
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 18:46 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/29 "2023-07-05T18:46:15Z")
Yeah that’s correct bro . If any mail receive only i can provide my documents. I not receive any mail or call from customer care . When I contact to costumer services they not attending my call . Now you can, What should I do? I have mailed and called several time but there is no response. ---
**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\ **Post date:** [6 July 2023 00:38 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/30 "2023-07-06T00:38:26Z")
@Logeshkumar please send an email to the Jupiter team and ensure all the 3 email addresses are included- Support@jupiter.money fraudoperations@jupiter.money cybercare@jupiter.money The communication will flow better in writing and helps from a documentation perspective as well. ---
**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\ **Post date:** [6 July 2023 06:40 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/31 "2023-07-06T06:40:57Z")
If you not received any communication from other side then You need to complaint to Principal Nodal Officer of Federal Bank. If you problem not solved within 30 days you can go for Banking Ombudsman . ---
**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\ **Post date:** [6 July 2023 06:44 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/32 "2023-07-06T06:44:40Z")
It’s scary for me 🙂 ---
**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\ **Post date:** [6 July 2023 07:11 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/33 "2023-07-06T07:11:25Z")
Folks, while all of want to help Logesh and are trying to give all the available options, let the process take it course. Let him initiate contact with Jupiter support and I am sure things will get sorted. ---
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [6 July 2023 07:23 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/34 "2023-07-06T07:23:46Z")
Thank you guys for give suggestions to me. My issue is resolved, thank you some much ❤ ---
**Author:** ![Devansh\_Bartwal](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/devansh_bartwal/32/13133_2.png) [@Devansh\_Bartwal](https://community.jupiter.money/u/Devansh_Bartwal)\ **Post date:** [6 July 2023 08:02 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/35 "2023-07-06T08:02:10Z")
Wohoooo kudos to jupiter team ! You guys resolved the issue within 24 hours. ---
**Author:** ![TekScool](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/tekscool/32/17771_2.png) [@TekScool](https://community.jupiter.money/u/TekScool)\ **Post date:** [7 July 2023 04:01 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/36 "2023-07-07T04:01:39Z")
My jupiter account has been freezed please tell me how to unfreeze my account my 25000 rupees is stuck ---
**Author:** ![Aswin\_Benny](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aswin_benny/32/13053_2.png) [@Aswin\_Benny](https://community.jupiter.money/u/Aswin_Benny)\ **Post date:** [7 July 2023 04:14 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/37 "2023-07-07T04:14:46Z")
Please read the blog to get some info about account freeze: [https://jupiter.money/blog/bank-account-frozen/](https://jupiter.money/blog/bank-account-frozen/) You might have already received email from the bank about the documents submission etc… Please follow the instructions on the email. If you have not received it send an email to support@jupiter.money If you haven’t done anything illegal , I am pretty sure you will get your account and money back 🙂. ---
**Author:** ![Devansh\_Bartwal](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/devansh_bartwal/32/13133_2.png) [@Devansh\_Bartwal](https://community.jupiter.money/u/Devansh_Bartwal)\ **Post date:** [7 July 2023 05:53 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/39 "2023-07-07T05:53:31Z")
@Shawnpinto Will be a better person to help you with it. ---
**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\ **Post date:** [7 July 2023 05:55 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/40 "2023-07-07T05:55:28Z")
> [@Aswin\_Benny](#): > > [https://jupiter.money/blog/bank-account-frozen/](https://jupiter.money/blog/bank-account-frozen/) @Ankita_Joardar Hey! Check this blog out, this might help. ---
**Author:** ![Ankita\_Joardar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/ankita_joardar/32/17772_2.png) [@Ankita\_Joardar](https://community.jupiter.money/u/Ankita_Joardar)\ **Post date:** [7 July 2023 06:34 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/43 "2023-07-07T06:34:51Z")
I know this reason. But I didn’t transact from past 3 days. So don’t see any reason to frozen the account. ---
**Author:** ![Shawnpinto](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/shawnpinto/32/7656_2.png) [@Shawnpinto](https://community.jupiter.money/u/Shawnpinto)\ **Post date:** [7 July 2023 06:37 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/44 "2023-07-07T06:37:03Z")
Depending on the reason for the freeze, it may take some time for the freeze to be lifted. The team must be looking into the case. Please be in touch with the team through email - **cybercare@jupiter.money** ---
**Author:** ![Ankita\_Joardar](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/ankita_joardar/32/17772_2.png) [@Ankita\_Joardar](https://community.jupiter.money/u/Ankita_Joardar)\ **Post date:** [7 July 2023 07:13 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/45 "2023-07-07T07:13:56Z")
I already mailed them. And the reason they show while freeze my account is some unusual activity occurs. But I didn’t transact from past 3 days. Then how unusual activity happens? [Previous page](https://community.jupiter.money/t/account-have-been-frozen/47679.md?page=1) [Next page](https://community.jupiter.money/t/account-have-been-frozen/47679.md?page=3)