# Account have been frozen **URL:** \ **Category:** Help\ **Created:** [5 July 2023 09:07 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679 "2023-07-05T09:07:48Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 09:07 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/1 "2023-07-05T09:07:48Z")
It has been about a month my account was frozen on all debit transactions. I’ve written a mail several times to fraud operations unit as asked to me in the app but no response, I’ve tried calling numerous times but nobody answers. I’ve written to support team and they always ask me to mail and call fraud operations unit only. It’s been about a month all my money is blocked and transactions are at hold and customer service has been very poor. Kindly look into this at the earliest ---
**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\ **Post date:** [5 July 2023 09:12 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/2 "2023-07-05T09:12:17Z")
@Logeshkumar I am sure this has been frustrating period and experience for you. The community is not equipped with the information or the insight to guide on this. While you have already mentioned that you have been following up with the customer support team, the only way to get the issue resolved is communicate with them and fraud investigation team and ensure you do not hold back any information that can help them resolve this issue for you. ---
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 09:20 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/3 "2023-07-05T09:20:21Z")
How many days it will take to resolve my problem? ---
**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\ **Post date:** [5 July 2023 11:57 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/4 "2023-07-05T11:57:35Z")
@Logeshkumar in the threads that we have read so far, the resolution of the issue does take time. Like I said, we do not have the insight on the exact details ---
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 12:20 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/5 "2023-07-05T12:20:20Z")
Is there any immediate solution for resolve my problem because I have some money issue ---
**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\ **Post date:** [5 July 2023 12:42 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/6 "2023-07-05T12:42:03Z")
You received a mail from Jupiter risk management team, they are asking some details and documents for confirmation. If you give them proper reply ( actual truth) they’ll surely reactivate your account post verification. Then you need to wait 24 hours to debit your all money. Please go for the mail with proper information. NB . Please, don’t use any trick/ bug advantage , if you used the advantage every app block your account, not only case with Jupiter. Don’t abuse their T & C . ( Someday I noticed some people upgrade their account by fake salary transaction, that’s reason why Jupiter block their account , further it’s proved Faule ) Their another possibility some people use too much money recieved from merchant app, they use Jupiter as a current account or your account recieved some unauthorised crypto payment . ---
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 13:07 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/8 "2023-07-05T13:07:59Z")
No , I not do any crypto ---
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 13:08 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/9 "2023-07-05T13:08:52Z")
I not receive any mail from Jupiter how can I reply ? ---
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 13:15 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/10 "2023-07-05T13:15:30Z")
I not receive any mail from risk management .In case I received how can I identify that mail ? ---
**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\ **Post date:** [5 July 2023 13:18 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/11 "2023-07-05T13:18:07Z")
Search your mailbox, maybe it’s in your promotional or spam box . ---
**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\ **Post date:** [5 July 2023 13:20 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/12 "2023-07-05T13:20:02Z")
No bank can frozen yours account without informing you, excludes police case. ---
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 13:20 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/13 "2023-07-05T13:20:54Z")
No, I’m sure I’m not receive any mail ---
**Author:** ![Aswin\_Benny](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aswin_benny/32/13053_2.png) [@Aswin\_Benny](https://community.jupiter.money/u/Aswin_Benny)\ **Post date:** [5 July 2023 13:26 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/14 "2023-07-05T13:26:50Z")
I think the email might be fraud@jupiter.money or support@jupiter.money .Not sure if you receive mail from other mail id @Shawnpinto can confirm the mail ID. Have you sent an email to support@jupiter.money ? About this incident? ---
**Author:** ![DigitaL](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/digital/32/17085_2.png) [@DigitaL](https://community.jupiter.money/u/DigitaL)\ **Post date:** [5 July 2023 13:27 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/15 "2023-07-05T13:27:28Z")
How much money involves here?? in the blocked account ---
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 13:30 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/16 "2023-07-05T13:30:46Z")
25000/- ---
**Author:** ![Logeshkumar](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Logeshkumar](https://community.jupiter.money/u/Logeshkumar)\ **Post date:** [5 July 2023 13:31 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/17 "2023-07-05T13:31:41Z")
Yeah I have already searched I not receive any emails ---
**Author:** ![Aswin\_Benny](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aswin_benny/32/13053_2.png) [@Aswin\_Benny](https://community.jupiter.money/u/Aswin_Benny)\ **Post date:** [5 July 2023 13:33 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/18 "2023-07-05T13:33:11Z")
Pls contact support@jupiter.money immediately if not done before 🙂. Check if you have received an email from federal Bank too ---
**Author:** ![DigitaL](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/digital/32/17085_2.png) [@DigitaL](https://community.jupiter.money/u/DigitaL)\ **Post date:** [5 July 2023 13:37 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/19 "2023-07-05T13:37:39Z")
25k is a big amount No point waiting anymore Visit nearby federal bank branch with necessary documents for enquiry ---
**Author:** ![sani](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/sani/32/14931_2.png) [@sani](https://community.jupiter.money/u/sani)\ **Post date:** [5 July 2023 13:42 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/20 "2023-07-05T13:42:02Z")
@Nikhil_Godbole Can you confirm the email address ? Risk management team ---
**Author:** ![saurabh.s](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/saurabh.s/32/13008_2.png) [@saurabh.s](https://community.jupiter.money/u/saurabh.s)\ **Post date:** [5 July 2023 13:49 UTC](https://community.jupiter.money/t/account-have-been-frozen/47679/21 "2023-07-05T13:49:26Z")
fraudoperations@jupiter.money cybercare@jupiter.money These are the two email id of the dedicated team that deals with account freeze issue. [Next page](https://community.jupiter.money/t/account-have-been-frozen/47679.md?page=2)