# Account got locked 

**URL:** <https://community.jupiter.money/t/account-got-locked/58065>\
**Category:** Bugs\
**Created:** [20 May 2026 08:18 UTC](https://community.jupiter.money/t/account-got-locked/58065 "2026-05-20T08:18:07Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Ritesh\_Wankhade](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/ritesh_wankhade/32/34481_2.png) [@Ritesh\_Wankhade](https://community.jupiter.money/u/Ritesh_Wankhade)\
**Post date:** [20 May 2026 08:18 UTC](https://community.jupiter.money/t/account-got-locked/58065/1 "2026-05-20T08:18:07Z")

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My account got locked even if I have enter correct mpin please help it says too many attempts even not able to reset mpin. This is my primary account.

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**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [20 May 2026 08:19 UTC](https://community.jupiter.money/t/account-got-locked/58065/2 "2026-05-20T08:19:11Z")

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Please report it to jupiter chat or email support and share the support number with @Aayush_Mishra. He will get it checked. Support ticket is required to pull out your customer details for checking the problem.

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**Author:** ![Aayush\_Mishra](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/aayush_mishra/32/28836_2.png) [@Aayush\_Mishra](https://community.jupiter.money/u/Aayush_Mishra)\
**Post date:** [20 May 2026 08:58 UTC](https://community.jupiter.money/t/account-got-locked/58065/3 "2026-05-20T08:58:17Z")

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Hi @Ritesh_Wankhade  
Do share your support ticket to me over the DM. I’ll assist you with this issue. Sending you a Hi over the DM