# Account freeze and credit freeze **URL:** \ **Category:** Help\ **Created:** [23 September 2023 15:15 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626 "2023-09-23T15:15:54Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Mukesh0029](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@Mukesh0029](https://community.jupiter.money/u/Mukesh0029)\ **Post date:** [23 September 2023 15:15 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/1 "2023-09-23T15:15:54Z")
One and a half lakh rupees was going to be credited to my Jupiter account but Jupiter blocked my credit due to which the money is not being credited and the payment has been approved by the merchant. Due to the payment being approved, I am not able to credit it to my account and Jupiter is not unblocking my credit. For the last 25 days, I have been continuously mailing your customer care and cyber care. If you can’t find any solution to this then You unblock my account credit ---
**Author:** ![DigitaL](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/digital/32/17085_2.png) [@DigitaL](https://community.jupiter.money/u/DigitaL)\ **Post date:** [23 September 2023 15:34 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/2 "2023-09-23T15:34:55Z")
1.5L from Twitter … that’s means business payment As per as i know Jupiter doesn’t offer current account. Anyways check you registered mail linked with Jupiter account for appropriate instructions mail received from Jupiter support ---
**Author:** ![alexnazy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/alexnazy/32/18797_2.png) [@alexnazy](https://community.jupiter.money/u/alexnazy)\ **Post date:** [23 September 2023 15:43 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/3 "2023-09-23T15:43:04Z")
@Mukesh0029 sorry that you are going through this. @Jiten @Nikhil_Godbole @Shawnpinto Can’t Jupiter have a detailed page for this issue? Dos and Don’ts for account maintenance. I understand there is a reason for freezing the account and I understand that the law enforcement may not want Jupiter to inform the account holder the reason for the account freeze. But that is after the freeze. Can’t you inform the account holders in general about probable reasons for account freeze. Some of the reasons I read on the community… 1. Crypto purchase using Jupiter account 2. Income declaration during account opening is lower than the credited amount 3. Police Complaint/FIR against the account or account holder Many people are posting the same issue in this community. There may be more who are not aware of the Jupiter community. ---
**Author:** ![Mukesh0029](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@Mukesh0029](https://community.jupiter.money/u/Mukesh0029)\ **Post date:** [23 September 2023 15:52 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/4 "2023-09-23T15:52:26Z")
credit in Jupiter Bank account ---
**Author:** ![alexnazy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/alexnazy/32/18797_2.png) [@alexnazy](https://community.jupiter.money/u/alexnazy)\ **Post date:** [23 September 2023 15:58 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/5 "2023-09-23T15:58:29Z")
@DigitaL So… are freelance payments credited to Jupiter also considered business payments? How do other bank deal with this? Do all banks need current accounts? I am curious… ---
**Author:** ![Mukesh0029](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@Mukesh0029](https://community.jupiter.money/u/Mukesh0029)\ **Post date:** [23 September 2023 16:12 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/6 "2023-09-23T16:12:32Z")
अब मेरा अकाउंट अनब्लॉक होगा या नहीं मुझे सिर्फ यह जानाना है क्योंकि क्रेडिट ब्लॉक के कारण मेरा पैसा अटक गया है और मैं दूसरे अकाउंट में उसे नहीं ले पा रहा हूं क्योंकि पैसे भेजने वाले के पास से approwal हो गया है ---
**Author:** ![razack](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/razack/32/23790_2.png) [@razack](https://community.jupiter.money/u/razack)\ **Post date:** [23 September 2023 16:22 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/7 "2023-09-23T16:22:12Z")
![image](https://us1.discourse-cdn.com/flex020/uploads/jupiter/original/3X/a/4/a4a4356dde937416e73a14d8b95a8b76e547b23b.png) Have you got any mail from Jupiter Team? And if yes, and you have given satisfactory responses, I think the freeze will be lifted. But still, the process may take some time. ---
**Author:** ![DigitaL](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/digital/32/17085_2.png) [@DigitaL](https://community.jupiter.money/u/DigitaL)\ **Post date:** [23 September 2023 16:28 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/8 "2023-09-23T16:28:23Z")
Well it varies from bank to bank. In fact branch people will tell you to open a current account for receiving any form of recurring business payment from day 1 of your business venture but they can’t force you to either convert to the current account or close the account until you cross the threshold limit amount set by the bank. In India we can still add our savings account to the GST portal. So nothing to worry… we can still receive business/freelance payment in our savings account but in limited amount. ---
**Author:** ![Mukesh0029](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@Mukesh0029](https://community.jupiter.money/u/Mukesh0029)\ **Post date:** [23 September 2023 16:36 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/9 "2023-09-23T16:36:23Z")
मैं पिछले 25 दिनों से इंतजार ही तो कर रहा हूं पर उसका कोई निष्कर्ष निकाल नहीं रहा है तो मैं क्या करूं मेरे कुछ पैसे मेरे जुपिटर खाते में आने वाले थे वह अब क्रेडिट ब्लॉक के कारण ऐड नहीं हो रहे और वह पैसे भेजने वाले के पास है अप्रूव्ड हो चुके हैं जुपिटर ब्लॉक के कारण मेरे अकाउंट में ऐड नहीं हो रहे हैं जिसके कारण मैं काफी सारी समस्याओं का सामना कर रहा हूं तो कृपया करके मेरे खाते का क्रेडिट अनब्लॉक करवा जल्द से जल्द ---
**Author:** ![razack](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/razack/32/23790_2.png) [@razack](https://community.jupiter.money/u/razack)\ **Post date:** [23 September 2023 16:58 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/10 "2023-09-23T16:58:39Z")
कृपया इस पोस्ट को पढ़ें। इससे आपको मदद मिलेगी. उम्मीद है यह जल्द ही solve हो जाएगा 👍🏻 > [@Account have been frozen](https://community.jupiter.money/t/account-have-been-frozen/47679/310): > > My Jupiter account is blocked today, maybe after evening expressionless When I tried to UPI transfer via Paytm it’s showing me account blocked, then I tried via Jupiter it’s showing same… When I opened Jupiter help it’s showing me to contact the cyber security email… Then I mailed them … Let’s see how many days need to resolved by Jupiter, in FI Money the resolved within same day because it’s system detected security issue. #1st time account blocked in Jupiter roflrocket Edit: auto re… ---
**Author:** ![alexnazy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/alexnazy/32/18797_2.png) [@alexnazy](https://community.jupiter.money/u/alexnazy)\ **Post date:** [23 September 2023 16:59 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/11 "2023-09-23T16:59:13Z")
I don’t think people in the community will be able to solve it and definitely not right away. You need to take this through the official channel - customer support. I understand that you are in communication with the support for almost a month. But I don’t think there is any other way around this. 🙁 ---
**Author:** ![Mukesh0029](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@Mukesh0029](https://community.jupiter.money/u/Mukesh0029)\ **Post date:** [24 September 2023 05:32 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/14 "2023-09-24T05:32:01Z")
Payment approved ho gaya h ---
**Author:** ![alexnazy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/alexnazy/32/18797_2.png) [@alexnazy](https://community.jupiter.money/u/alexnazy)\ **Post date:** [24 September 2023 05:35 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/15 "2023-09-24T05:35:37Z")
Do you mean you have got the money in your Jupiter account. As far as I know if the money is not credited to your account, it will be credited back to the account from where the money was transferred. At least within India, this is the norm. ---
**Author:** ![alexnazy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/alexnazy/32/18797_2.png) [@alexnazy](https://community.jupiter.money/u/alexnazy)\ **Post date:** [24 September 2023 05:37 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/16 "2023-09-24T05:37:39Z")
@Abhinav_Goyal Thanks for sharing this information. ---
**Author:** ![Mukesh0029](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@Mukesh0029](https://community.jupiter.money/u/Mukesh0029)\ **Post date:** [24 September 2023 05:48 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/17 "2023-09-24T05:48:28Z")
I want the money in my Jupiter account. If the money is credited back to the account then I will not get it back. This is their clear statement. ---
**Author:** ![alexnazy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/alexnazy/32/18797_2.png) [@alexnazy](https://community.jupiter.money/u/alexnazy)\ **Post date:** [24 September 2023 05:51 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/18 "2023-09-24T05:51:13Z")
That’s awkward. Twitter being a big brand and a corporate company, it shouldn’t shouldn’t do that. What you have earned is your money. I don’t think they’ll claim it because of an account issue. Twitter would definitely have a process for these kinds of issues. Please look into forums that may discuss this problem. ---
**Author:** ![alexnazy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/alexnazy/32/18797_2.png) [@alexnazy](https://community.jupiter.money/u/alexnazy)\ **Post date:** [24 September 2023 08:11 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/20 "2023-09-24T08:11:32Z")
Yes I agree on that point. It won’t automatically be resent. So you’ll have to contact Twitter and raise and complaint and they’ll resend your money. As I said, that is “Your Money”. Nobody can claim ownership over it. ---
**Author:** ![yagnesh01](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/yagnesh01/32/14597_2.png) [@yagnesh01](https://community.jupiter.money/u/yagnesh01)\ **Post date:** [24 September 2023 09:04 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/21 "2023-09-24T09:04:58Z")
@alexnazy to be on the side extreme precaution, I have asked my employees not to use their Jupiter account for anything which is currently in the grey area with the regulatory authorities. That takes almost 95-98% of the issues. For the remaining 2% of the issues, if an account is flagged by a law enforcement agency, the process invariably takes time. One of the points to be noted is when the account freeze issues are posted in the community, we only get to know the account is frozen and there has been a delay in unfreezing them. What we are usually not aware of the full picture - why was it frozen, what information was sought etc. this is for obvious reasons that those details have personally identifiable information which cannot be disclosed here. ---
**Author:** ![alexnazy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/alexnazy/32/18797_2.png) [@alexnazy](https://community.jupiter.money/u/alexnazy)\ **Post date:** [24 September 2023 09:52 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/22 "2023-09-24T09:52:30Z")
I agree with you… Maybe if the people who are reporting these issues in this forum can also tell us the suspected reason. This will enable us to make a master record of the probable reasons that could result in account freeze. I think Federal Bank is very notorious for the account freeze. Their tolerance level is less compared to other banks. ---
**Author:** ![Omverma](https://avatars.discourse-cdn.com/v4/letter/o/8baadc/32.png) [@Omverma](https://community.jupiter.money/u/Omverma)\ **Post date:** [24 October 2023 18:29 UTC](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626/23 "2023-10-24T18:29:51Z")
> **[Why Freeze Entire Bank Account Of Traders Just Because Unknown Cyber...](https://www.livelaw.in/high-court/kerala-high-court/kerala-high-court-bank-account-freezing-order-limit-proceeds-of-crime-240587)** > > The Kerala High Court recently directed Banks to limit the freezing orders issued in respect of p [Next page](https://community.jupiter.money/t/account-freeze-and-credit-freeze/48626.md?page=2)