# Account Creation Problem

**URL:** <https://community.jupiter.money/t/account-creation-problem/57979>\
**Category:** Help\
**Created:** [12 May 2026 03:41 UTC](https://community.jupiter.money/t/account-creation-problem/57979 "2026-05-12T03:41:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Girish\_Deshmukh](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/girish_deshmukh/32/34420_2.png) [@Girish\_Deshmukh](https://community.jupiter.money/u/Girish_Deshmukh)\
**Post date:** [12 May 2026 03:41 UTC](https://community.jupiter.money/t/account-creation-problem/57979/1 "2026-05-12T03:41:08Z")

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Hi Jupiter Team,

I recently tried creating a new account, but I received the message:

“Sorry, your account could not be created. Unfortunately this can happen when your profile doesn’t match Jupiter’s policies.”

Could you please help me understand the reason and let me know if there’s any way to complete verification or retry the signup process?

Thank you.

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**Author:** ![rkp](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/rkp/32/29246_2.png) [@rkp](https://community.jupiter.money/u/rkp)\
**Post date:** [12 May 2026 03:41 UTC](https://community.jupiter.money/t/account-creation-problem/57979/2 "2026-05-12T03:41:27Z")

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@Bridget_Sabu - Kindly assist.

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**Author:** ![Bridget\_Sabu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.jupiter.money/bridget_sabu/32/4126_2.png) [@Bridget\_Sabu](https://community.jupiter.money/u/Bridget_Sabu)\
**Post date:** [12 May 2026 05:56 UTC](https://community.jupiter.money/t/account-creation-problem/57979/3 "2026-05-12T05:56:24Z")

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Hi Girish,

I appreciate your interest in onboarding with us. I’ll connect with you via DM to get your registered details so I can review them and provide an update regarding your onboarding request.