# Help **URL:** https://community.jupiter.money/c/help/27.md [Latest](https://community.jupiter.money/latest.md) · [Categories](https://community.jupiter.money/categories.md) · [Tags](https://community.jupiter.money/tags.md) --- ## [Quick guide on support queries and escalations | Escalation Matrix](https://community.jupiter.money/t/quick-guide-on-support-queries-and-escalations-escalation-matrix/58541)
**Author:** [@Vajrala\_Pradeep](https://community.jupiter.money/u/Vajrala_Pradeep)\ **Replies:** 5\ **Last updated:** [25 September 2026 11:26 UTC](https://community.jupiter.money/t/quick-guide-on-support-queries-and-escalations-escalation-matrix/58541 "2026-09-25T11:26:11Z")
Hi everyone, Just a quick reminder about how to handle support issues and escalations. While we love seeing the discussions and helpful advice shared here, please keep in mind that this community forum isn’t an escalati… --- ## [Not able to make UPI Payments? Here's the fix](https://community.jupiter.money/t/not-able-to-make-upi-payments-heres-the-fix/58502)
**Author:** [@Vajrala\_Pradeep](https://community.jupiter.money/u/Vajrala_Pradeep)\ **Replies:** 0\ **Last updated:** [22 June 2026 12:31 UTC](https://community.jupiter.money/t/not-able-to-make-upi-payments-heres-the-fix/58502 "2026-06-22T12:31:30Z")
If you are facing issues while making payments with an error of “UPI PIN not set” and when you try to set the PIN, see an issue, here’s the fix: Step-1: Please complete the Re-KYC from the app using the link https://app… --- ## [Process for service requests - Please follow this (Important)](https://community.jupiter.money/t/process-for-service-requests-please-follow-this-important/14910)
**Author:** [@TheJupiterApp](https://community.jupiter.money/u/TheJupiterApp)\ **Replies:** 0\ **Last updated:** [5 October 2021 04:56 UTC](https://community.jupiter.money/t/process-for-service-requests-please-follow-this-important/14910 "2021-10-05T04:56:48Z")
Hey folks! Hope everyone is well. We’ve been noticing a lot of people raising service issues in the community without going through support channels first. Let’s follow a process to ease things out: If you face any … --- ## [Repeated KYC Completion Warning After Successful Verification](https://community.jupiter.money/t/repeated-kyc-completion-warning-after-successful-verification/58908)
**Author:** [@CaptArcadian](https://community.jupiter.money/u/CaptArcadian)\ **Replies:** 4\ **Last updated:** [24 September 2026 05:45 UTC](https://community.jupiter.money/t/repeated-kyc-completion-warning-after-successful-verification/58908 "2026-09-24T05:45:09Z")
Hi Team, The application continues to display a warning prompting completion of KYC verification even after the KYC process has been successfully completed. Observed Behavior: User completes the Account KYC process s… --- ## [Unable to complete video kyc ](https://community.jupiter.money/t/unable-to-complete-video-kyc/59720)
**Author:** [@tanilkumar509](https://community.jupiter.money/u/tanilkumar509)\ **Replies:** 1\ **Last updated:** [23 September 2026 05:10 UTC](https://community.jupiter.money/t/unable-to-complete-video-kyc/59720 "2026-09-23T05:10:51Z")
I am trying to complete the Video KYC process for my Jupiter Credit Card. During the verification, the KYC verification employee informed me that there is a mismatch in my details. However, I was not informed about the e… --- ## [Credit Card Application Stuck on Company Email Page – Need Backend Reset](https://community.jupiter.money/t/credit-card-application-stuck-on-company-email-page-need-backend-reset/59697)
**Author:** [@Appu1](https://community.jupiter.money/u/Appu1)\ **Replies:** 2\ **Last updated:** [22 September 2026 12:44 UTC](https://community.jupiter.money/t/credit-card-application-stuck-on-company-email-page-need-backend-reset/59697 "2026-09-22T12:44:00Z")
Hi Team, My credit card application is completely locked on the company email verification page. The “Back” button is disabled, so I cannot modify my inputs. I do not have a corporate email ID and need to change my emp… --- ## [New debit card](https://community.jupiter.money/t/new-debit-card/59361)
**Author:** [@Shellsiya](https://community.jupiter.money/u/Shellsiya)\ **Replies:** 14\ **Last updated:** [22 September 2026 06:24 UTC](https://community.jupiter.money/t/new-debit-card/59361 "2026-09-22T06:24:52Z")
Jupiter team, My debit card will expire on August 2026. Still 5 days left the expiry date. When will I receive my new debit card? The new debit card card should arrive without any new request, right? Is there any cha… --- ## [Pot Issue – Money Not Accessible Support Has Not Resolved the Issue](https://community.jupiter.money/t/pot-issue-money-not-accessible-support-has-not-resolved-the-issue/59712)
**Author:** [@vinayak\_prabhu](https://community.jupiter.money/u/vinayak_prabhu)\ **Replies:** 1\ **Last updated:** [22 September 2026 06:21 UTC](https://community.jupiter.money/t/pot-issue-money-not-accessible-support-has-not-resolved-the-issue/59712 "2026-09-22T06:21:39Z")
Hi Jupiter Team, I’m facing an issue with my Jupiter Amex Pot, and I’m posting this here because I have already raised this through email(support-jupiteraccount@jupiter.money) but have not received adequate support or a… --- ## [Title: "Something cracked" error on new debit card application](https://community.jupiter.money/t/title-something-cracked-error-on-new-debit-card-application/59506)
**Author:** [@Hunterxopro](https://community.jupiter.money/u/Hunterxopro)\ **Replies:** 9\ **Last updated:** [21 September 2026 11:59 UTC](https://community.jupiter.money/t/title-something-cracked-error-on-new-debit-card-application/59506 "2026-09-21T11:59:26Z")
Hi team, getting a “Something cracked” error when trying to apply for a new debit card. Don’t have an active card right now. Could someone please help? Thanks! --- ## [I want to know about the cashback structure of the Edge+ Credit Card](https://community.jupiter.money/t/i-want-to-know-about-the-cashback-structure-of-the-edge-credit-card/59699)
**Author:** [@Sampreeth](https://community.jupiter.money/u/Sampreeth)\ **Replies:** 1\ **Last updated:** [21 September 2026 05:30 UTC](https://community.jupiter.money/t/i-want-to-know-about-the-cashback-structure-of-the-edge-credit-card/59699 "2026-09-21T05:30:31Z")
I want to get a credit card for my daily spends (like chai, lunch and stuff). I wanna know about the “5% unlimited jewels” on upi spends. Does this cashback have a minimum transaction amount criteria? (most of my upi s… --- ## [Unable to Reapply for CSB Credit Card Despite Good Credit History](https://community.jupiter.money/t/unable-to-reapply-for-csb-credit-card-despite-good-credit-history/58831)
**Author:** [@Maheshgowda](https://community.jupiter.money/u/Maheshgowda)\ **Replies:** 13\ **Last updated:** [21 September 2026 05:19 UTC](https://community.jupiter.money/t/unable-to-reapply-for-csb-credit-card-despite-good-credit-history/58831 "2026-09-21T05:19:31Z")
Hi @Salini\_Chatterjee My application was rejected around 2 years ago with the reason that I did not meet the bank’s eligibility criteria. However, even at that time, I had 5 active credit cards from other banks, a CIBIL … --- ## [What criteria is actually considered for Jupiter CSB card?](https://community.jupiter.money/t/what-criteria-is-actually-considered-for-jupiter-csb-card/59669)
**Author:** [@mschahar](https://community.jupiter.money/u/mschahar)\ **Replies:** 2\ **Last updated:** [21 September 2026 05:02 UTC](https://community.jupiter.money/t/what-criteria-is-actually-considered-for-jupiter-csb-card/59669 "2026-09-21T05:02:09Z")
I’ve 795+ Cibil score and good enough card from most of bank with healthy limits. Today got notification that I’m eligible for Jupiter CSB credit card, Checked that and it showed me card offer with 1.80L limit. But when… --- ## [Savings account option missing](https://community.jupiter.money/t/savings-account-option-missing/59694)
**Author:** [@Mrs\_KinjalBa](https://community.jupiter.money/u/Mrs_KinjalBa)\ **Replies:** 1\ **Last updated:** [21 September 2026 05:01 UTC](https://community.jupiter.money/t/savings-account-option-missing/59694 "2026-09-21T05:01:44Z")
“I have completed my sign up, but my app is only showing UPI and Pots wallet. There is no option visible anywhere for opening a Savings Account or doing Video KYC. Please reset my registration so I can try again.” --- ## [Total account lockout after losing primary mobile number ](https://community.jupiter.money/t/total-account-lockout-after-losing-primary-mobile-number/59693)
**Author:** [@veena\_goswami](https://community.jupiter.money/u/veena_goswami)\ **Replies:** 1\ **Last updated:** [21 September 2026 04:59 UTC](https://community.jupiter.money/t/total-account-lockout-after-losing-primary-mobile-number/59693 "2026-09-21T04:59:45Z")
I am writing this formal complaint to bring to your immediate attention a critical issue regarding complete loss of access to my Jupiter account, which has left me in severe financial distress. I have been an active Jup… --- ## [Recurring deposit didn't credit the bank account it's been more than 30hours now](https://community.jupiter.money/t/recurring-deposit-didnt-credit-the-bank-account-its-been-more-than-30hours-now/59692)
**Author:** [@Royce\_Christon\_Govea](https://community.jupiter.money/u/Royce_Christon_Govea)\ **Replies:** 1\ **Last updated:** [21 September 2026 04:58 UTC](https://community.jupiter.money/t/recurring-deposit-didnt-credit-the-bank-account-its-been-more-than-30hours-now/59692 "2026-09-21T04:58:07Z")
Hi, I broke a recurring deposit on Saturday and the money is still not credited to my bank account and I might lose pro account because of this issue please help me out. I have put a support email still no response yet. … --- ## [Account Frozen Since Sep 10 – No Resolution Despite Multiple Emails & Complete Documentation](https://community.jupiter.money/t/account-frozen-since-sep-10-no-resolution-despite-multiple-emails-complete-documentation/59665)
**Author:** [@Hunterxopro](https://community.jupiter.money/u/Hunterxopro)\ **Replies:** 2\ **Last updated:** [18 September 2026 10:40 UTC](https://community.jupiter.money/t/account-frozen-since-sep-10-no-resolution-despite-multiple-emails-complete-documentation/59665 "2026-09-18T10:40:38Z")
Hi Jupiter Team & Community, I want to share my ongoing frustration regarding my Jupiter savings account (linked with Federal Bank, account ending 3669), which has been frozen since 10th September 2026 that’s now over a… --- ## [Jupiter pots Payment issue](https://community.jupiter.money/t/jupiter-pots-payment-issue/59664)
**Author:** [@pranshu1432mr](https://community.jupiter.money/u/pranshu1432mr)\ **Replies:** 3\ **Last updated:** [18 September 2026 05:44 UTC](https://community.jupiter.money/t/jupiter-pots-payment-issue/59664 "2026-09-18T05:44:58Z")
Hi my payment processing in 7 days but payment not settled and not refunded my jupiter pots account transaction --- ## [My Jupiter account is Frozen without any reason I contacted on email cybercare@jupitermoney and then they information about the transactions I given all documents and details about the transactions but still got email my account will be frozen for 90 days](https://community.jupiter.money/t/my-jupiter-account-is-frozen-without-any-reason-i-contacted-on-email-cybercare-jupitermoney-and-then-they-information-about-the-transactions-i-given-all-documents-and-details-about-the-transactions-but-still-got-email-my-account-will-be-frozen-for-90-days/59650)
**Author:** [@gaurav.mis007](https://community.jupiter.money/u/gaurav.mis007)\ **Replies:** 1\ **Last updated:** [17 September 2026 09:13 UTC](https://community.jupiter.money/t/my-jupiter-account-is-frozen-without-any-reason-i-contacted-on-email-cybercare-jupitermoney-and-then-they-information-about-the-transactions-i-given-all-documents-and-details-about-the-transactions-but-still-got-email-my-account-will-be-frozen-for-90-days/59650 "2026-09-17T09:13:18Z")
My business account was having some issues so I do some transactions on my Jupiter bank account then next day my bank account got frozen no MSG no call direct frozen .. then I contacted on cybercare@jupitermoney after 3 … --- ## [Stucked on checking page](https://community.jupiter.money/t/stucked-on-checking-page/59603)
**Author:** [@Navin\_Kumar\_M\_S](https://community.jupiter.money/u/Navin_Kumar_M_S)\ **Replies:** 2\ **Last updated:** [16 September 2026 07:31 UTC](https://community.jupiter.money/t/stucked-on-checking-page/59603 "2026-09-16T07:31:15Z")
I have stucked in the page of checking if you are an existing customer CSB bank --- ## [Create card application kyc issue](https://community.jupiter.money/t/create-card-application-kyc-issue/59606)
**Author:** [@dhana\_raj\_pamarthi](https://community.jupiter.money/u/dhana_raj_pamarthi)\ **Replies:** 2\ **Last updated:** [16 September 2026 07:31 UTC](https://community.jupiter.money/t/create-card-application-kyc-issue/59606 "2026-09-16T07:31:12Z")
communication address wrong entered in my csb edge credit card application is different to Aadhar adress, due to this reason video kyc rejected so many times, please modify or reject my application for further process --- ## [When I'm applying for credit card unable to click selfie App showing error of something cracked](https://community.jupiter.money/t/when-im-applying-for-credit-card-unable-to-click-selfie-app-showing-error-of-something-cracked/59616)
**Author:** [@Vimal\_Mishra](https://community.jupiter.money/u/Vimal_Mishra)\ **Replies:** 3\ **Last updated:** [16 September 2026 07:31 UTC](https://community.jupiter.money/t/when-im-applying-for-credit-card-unable-to-click-selfie-app-showing-error-of-something-cracked/59616 "2026-09-16T07:31:10Z")
Please help me in this respect what to do to proceed further --- ## [Account Blocked...how to unblock?](https://community.jupiter.money/t/account-blocked-how-to-unblock/48627)
**Author:** [@saubhagyagupta](https://community.jupiter.money/u/saubhagyagupta)\ **Replies:** 2\ **Last updated:** [15 September 2026 09:25 UTC](https://community.jupiter.money/t/account-blocked-how-to-unblock/48627 "2026-09-15T09:25:08Z")
Hey my jupiter account has been blocked, how to unblock it? I have around 5k rupees in it, I am not able to access it. What to do --- ## [My Salary account is blocked](https://community.jupiter.money/t/my-salary-account-is-blocked/59615)
**Author:** [@projectmanager.pbi](https://community.jupiter.money/u/projectmanager.pbi)\ **Replies:** 1\ **Last updated:** [15 September 2026 09:22 UTC](https://community.jupiter.money/t/my-salary-account-is-blocked/59615 "2026-09-15T09:22:35Z")
Team, This is very serious my salary account is blocked, i have sent my salary documents need to unblock it on priority --- ## [Unable to create FD with Suryoday](https://community.jupiter.money/t/unable-to-create-fd-with-suryoday/58046)
**Author:** [@Pratyushh](https://community.jupiter.money/u/Pratyushh)\ **Replies:** 4\ **Last updated:** [15 September 2026 05:36 UTC](https://community.jupiter.money/t/unable-to-create-fd-with-suryoday/58046 "2026-09-15T05:36:34Z")
Hello, I was trying to open an FD with Suryoday bank but after kyc it is saying that provided Mobile Number and Aadhaar mobile number must be same? Is that restriction added by Suryoday or by Jupiter? I do not want to … --- ## [Account closure](https://community.jupiter.money/t/account-closure/59601)
**Author:** [@kojadana69](https://community.jupiter.money/u/kojadana69)\ **Replies:** 1\ **Last updated:** [15 September 2026 05:36 UTC](https://community.jupiter.money/t/account-closure/59601 "2026-09-15T05:36:06Z")
Hello I want to close my Jupiter account as I was disappointed by the credit card linking issue , and atp I want to close my account. Please guide me through the process. Thankyou --- ## [Can't open savings account ](https://community.jupiter.money/t/cant-open-savings-account/59586)
**Author:** [@Rituraaj](https://community.jupiter.money/u/Rituraaj)\ **Replies:** 1\ **Last updated:** [13 September 2026 17:45 UTC](https://community.jupiter.money/t/cant-open-savings-account/59586 "2026-09-13T17:45:03Z")
Hey, i just recently got the edge credit card and wanted to open savings account but the option to open is gone. Can’t find it anywhere, i also i have a federal Bank account so is the issue because you can’t open anothe… --- ## [Request for a One-Time Chance to Reopen My Jupiter Savings Account](https://community.jupiter.money/t/request-for-a-one-time-chance-to-reopen-my-jupiter-savings-account/59175)
**Author:** [@Varad\_Yogi](https://community.jupiter.money/u/Varad_Yogi)\ **Replies:** 6\ **Last updated:** [10 September 2026 04:21 UTC](https://community.jupiter.money/t/request-for-a-one-time-chance-to-reopen-my-jupiter-savings-account/59175 "2026-09-10T04:21:31Z")
Hi Jupiter team/community, I’m writing this with a genuine request and hoping someone from the Jupiter team can help. I had closed my Jupiter savings account earlier due to some personal circumstances. At that time, I … --- ## [Wrong pincode entered — VKYC stuck, can't update email either](https://community.jupiter.money/t/wrong-pincode-entered-vkyc-stuck-cant-update-email-either/59515)
**Author:** [@Abhizeet\_1712](https://community.jupiter.money/u/Abhizeet_1712)\ **Replies:** 2\ **Last updated:** [9 September 2026 10:21 UTC](https://community.jupiter.money/t/wrong-pincode-entered-vkyc-stuck-cant-update-email-either/59515 "2026-09-09T10:21:28Z")
Hi, I entered the wrong pincode during my Edge CSB/Jupiter credit card application, and VKYC failed because it didn’t match my permanent address. There’s also no option to update my email in the app. My application show… --- ## [Hey my feedddbback](https://community.jupiter.money/t/hey-my-feedddbback/59444)
**Author:** [@Syedusman](https://community.jupiter.money/u/Syedusman)\ **Replies:** 8\ **Last updated:** [9 September 2026 07:50 UTC](https://community.jupiter.money/t/hey-my-feedddbback/59444 "2026-09-09T07:50:42Z")
I’m unable send money :money\_bag: --- ## [Jewels not received for transactions on upi and credit card payments](https://community.jupiter.money/t/jewels-not-received-for-transactions-on-upi-and-credit-card-payments/59482)
**Author:** [@tarun\_gupta](https://community.jupiter.money/u/tarun_gupta)\ **Replies:** 2\ **Last updated:** [8 September 2026 05:35 UTC](https://community.jupiter.money/t/jewels-not-received-for-transactions-on-upi-and-credit-card-payments/59482 "2026-09-08T05:35:23Z")
Jewels not received for transactions on upi and credit card payments. Jupiter transaction IDs: 1321788522229936335 , 1321788507502572913, 1321788447839396403, 624344291357383, [Next page](https://community.jupiter.money/c/help/27.md?page=1)